Reviews for Royal Farms in Dover, DE
Chicken prices went up but chicken parts are very small. Not worth the money spent. Employees needs to be reminded to take their... job seriously. They don't seem to care about quality. Read more
I love the chicken and the mac n chz. But I ordered the 4 pc chicken meal, they then said they were out of drumsticks and would... substitute it for two wings. But they only subbed in 1 tiny wing for the drum which is less meat. Also the garbages wereoverflowing, and the floors were dirty. The clerk was very friendly though. Read more
Customer service is terrible. I went there last night to order chicken the kiosk were turned up in the air so I continued to... place an order. A lady came from behind the front register and said they are closed..I didn't understand because I see a bunchof chicken. I said is the whole store closed she said no just the deli. I just walked out. This place has really fell off. Onanother note the place is dirty they need to renovate. Read more
Stopped by at 2:37 pm on 6/5/2022 This place is the worst. Husband used the bathroom. Men's restroom was very disgusting. S**t... in the toilet, urine on the floor and tissue in the urinal. Bathroom had a really fowl stench and had flies. Ordered two turkeyand cheese subs with lettuce and tomato. Ended up getting mayo on the sandwiches that we didn't ask for, no tomato and almosthalf a head of lettuce. Also ordered a chicken wrap with lettuce and tomato. They put chicken tenders in the wrap because theydidn't have grilled chicken. No tomato, very little lettuce, mayo that we didn't ask for and very salty. Couldn't even finishit. Got a cheeseburger sub. Really disgusting. Photo enclosed. Bought a Pepsi and a 7-up. Advertising said buy 2 for $3.75. Gotcharged $2.39 each. When I asked the cashier, Keda, she walked away from the register and went to the cooler to grab a 7-up andwent back to her register to check the price. Never said, just a moment, I'll check or anything. Just walked away with anattitude. She then tells me that the buy 2 promotion is of the exact same item. Not same brand or company. That's faultyadvertising. Lady at food prep area had an attitude when my husband told her the bathroom needed attention. When we asked herfor napkins she directed us to an empty dispenser. I informed her that it was empty so then she says there's another one at theother side of the counter. Place had flies flying around and the order kiosks we're very dirty and seemed like they hadn't beenwiped down in quite some time. Read more
It?s dirty, they don?t clean the bathrooms. It looks like they only have 1 worker, It?s horrible. They always get my orders... wrong and the coffee area is treacherous. Read more
I have gone there 4 times recently to get chicken. They never have any ready. It doesn?t seem to matter what time of day . They... asked me to wait 45 min one day twenty tonight. This is not acceptable. The service at this store has really gone downhill Read more
2018. This place is normally clean with friendly service. The restrooms are indoors and fairly clean. Feb 2019. Good... customer service but not all the pumps have windshield squeegees. None of the pumps have paper towels. So not a very goodplace to go to clean your windows. April 2019. Out of 8 pumps, 4 did have a windshield squeegee. None of them had washer fluidor even water to use them with. None had paper towels. Only 1 employee there, so he could not go out and fix the problem. Read more
Poor service. Not a clean place. Go to Smyrna Royal Farms.