Reviews for El Pollo Loco in Downey, CA
Oh my God I enjoyed my Pollo loco food so much nice and hot but my only disappointment was there was no mashed potato and gravy... but maybe on the next order they'll be there but great job guys yeah I did awesome on my food Read more
I am giving three stars on this review because at least I received my order! At 10:30 am today the drive through was closed off... and a sign on the door said the dining room was closed. I placed an order for curbside pickup and when the lady came out Iasked what was going on and she said they literally had no employees! Maybe it's time to close up for good if you have noworkers. That is terrible! Read more
This location is violating food safety practices as well as selling items without key ingredients. I ordered the double chicken... nachos and they were given to me without queso. I also ordered the tropical mango tea and was given plain unsweetened tea (themango tea is unsweetened as well, i was disappointed to find out later). When I brought them back (after I'd gotten all the wayhome!) they said they were out of queso so they just gave them to me like that with just shredded cheese without sayinganything. I also have included a photo of one of the drink cups just sitting in a vat of salsa, which I assume they were usingto make the portion cups. But this entire drink cup SOMEONE PUT THEIR HANDS ON DURING COVID TIMES is just floating in the salsa!They have their dining room closed so had I not gone in to get a refund for my nachos (which, they shorted me $2 on my refund aswell!), no customer would've seen this flagrant health code violation. Your staff needs to be re-trained or fired! Will NEVERreturn to this location. Read more
I bought a taco salad, i said no beans because i dont like red beans!, I said instead of beans more rice, but no, just a bit of... stuff in the taco!, And thats how they rip you off, so expensive and a bit of food, no coming back ever (*UPDATE*) Actuallythey did put beans!, When also the receipt says "NO BEANS" Read more
Terrible portions and missing cheese and avocado.? Smh This is a double chicken tostada salad?? Second visit 1/24/21: Once... again missing avacado and cheese. Seems to be the same ingredients missing every time. What?s wrong with this location?? Doingthis on purpose is the only thing that comes to mind. Second picture is from today. Read more
Good food friendly employees. Parking is midsize but be aware it's a one way in one way out spot. I just noticed they have... kiosks so you take your time ordering and it's very easy to use with pictures. During lunch hour and dinner hour it gets verybusy in there. Do the fact it's next to the mall and there's a couple hotels around there. And please do us a favor when you'reexiting with your car stay on the far right. one car stayed in the middle waiting for the light to turn green and it just costbig traffic on both ends ><. Read more
Mexican Cabb salad was really good with the dressing. Delicious chicken restaurant with a good variety of food. Unfortunately... this location counts with just a few tables. You have to wait for someone to get up and leave. This places is really good verysimilar to Pollo Campero. Very accesible and really close to stonewood mall. Read more
I'm really dissatisfied with pollo loco, I didn't receive half of my order. Chips & guac along with a large side of Mac and... cheese. Out of all the times I've been to pollo loco this is the most disappointing one. Not to mention they always forget thechips and guac, not just this one but all other locations. Read more