Reviews for Cafe Rio Mexican Grill in Draper, UT
So usually we receieve fairly good service here but today my enchalada style burrito was SO thin. There was a very small amount... of food inside it. It was the most "deflated" looking burrito I've ever purchased! My son ordered the same thing and his wasvery thin too. Read more
In my opinion Cafe Rio is on the losing side of the war between them and Costa Vida. The food was fine and the service was good.... I will say the tables were all dirty. I ended up putting on gloves and cleaning a few tables myself for my family to eat at.After eating for 30~ min someone finally came out to clean the tables. Read more
I?m only giving this a 1 star because I have to. If I had the option to I wouldn?t give them negative stars. This place is... terrible we ordered 5 kids meals and we asked for an enchilada which they apparently do not offer in the kids meals they did nottell us that. Instead made the enchilada on a small tortilla and charged us for a full price one. Second issue the meat isdrenched in grease and it was dripping from the quesadilla for about 10 minutes. The third issue the rice was not cooked fullyinstead it felt like we were eating rocks. Fourth issue they will not honor their menu. In kids meals it says you have theoption between black bean or pinto beans and rice. It includes a kids drink AND TORTILLA CHIPS. I went and showed them a pictureof their own damn sign and they said they would not honor it. They said the chips were an or item. WHICH IT DOES NOT EVEN SAY ONTHE MENU. I went and complained to the manager and they did not care just shrugged and said talk to corporate. I have never beentreated this terrible in a restaurant before. I am never coming back and I would suggest no one ever come here. They are rude donot care about customer service and do not care about the quality of food. It literally take 5 minutes to cook rice and it wasrock hard showing the lack of care. Oh and last but not least it is incredibly dirty all the tables were dirty and there wassoda all over the seats. It was disgusting. Read more
I usually go to Costa vida, but I decided to come here since Costa video was closed on Sunday. I should have just gone to Taco... Bell. I don't know if they didn't drain the beans or the chicken, or both, but my chicken salad was full of water. They addedtomatoes and lettuce to my kids' plain cheese quesadillas. Aside from the water in the salad, the chicken had no flavor and theshell was crispy and stale. Never coming here again. Read more
Cafe Rio has jumped the shark, especially the Draper location drive thru. Order a salad and see how little meat they give you.... It?s almost like the meat is garnish or something and they fill up the tin with cheap lettuce to save money. This review isafter a dozen times feeling cheated and thinking I should write one. Read more
My order was missing several items (salad toppings that I paid extra for). Included toppings were very light and salad dressing... was half full. Much more concerning: the place is filthy. Good on the floor, trash everywhere. The entire pick up area (shelvesand ground) was covered with trash, old food, and a supply box recently delivered. The counter had trash on it also, and many ofthe tables. Cafe Rio is great and I go there often. Will never be back to the Draper location. This place was unsanitary and Ithrew my food away Read more
UPDATE: I?m changing my review from 4 stars to 3. I?ve been a few times since visiting and there?s been sometime wrong with each... order. On one order I asked for a side of sour cream (which is extra) but when I got home I found the side cup to be 2/3rdsempty. Not a huge deal but annoying. On another visit I ordered nachos and when I got home found that the cheese wasn?t melted.I had to scoop off the cold toppings and put it in the oven. Then while I was eating I found a big chunk of hard tortilla dough.Pictures added. Cafe Rio is good! Their drive through quality is occasionally a little hit and miss. But I?ve never had anyissue on dine in. My go to is their sweet pork burrito enchilada style with hot sauce. I always get it with a little sour creamor tomatillo sauce on the side. If you?re getting a drink with the meal you need to get their mint lemonade?it?s delicious. Read more
I don?t think I?ve had a single online order be correct, at this location. Ordered a pork burrito this time and they literally... didn?t put any meat on it at all. Next time I?ll go to Costa Vida. Read more