Reviews for Pilot Travel Center in Drums, PA
This place is just nasty. We've been here twice and both times the toilets in the men's room are packed to the rim clogged and... the women's half are clogged and the others have such hot water in them you can't use them for fear of the bacteria it'sgrowing. We will never go back. Read more
Guy at counter was very nice but it's 4am and he's the only employee working, couldn't get a shower because no one to clean... them, 3 fuel lanes shut down as well. Pass by this dump next time I'm through here .. Read more
The intentions are good but this location seemed short-staffed so the parking lot is packed, you may wait a while for fuel, who... knows how long for a shower, the lemonade in Subway tastes like water, the ice tea taste on the Pilot is watered down and theday I came in the pizza place was out of dough! Perhaps I stop in again and it?s everything I imagined it to be! Read more
Besides the fact we were thankful we were in a bobtail and could back up in the space, if you park in the reserve ( which we... were told by pilot customer service on the phone to make before 8am every day) your chances of getting tagged by those going tothe fuel isle is extremely high. There is no room for trucks to maneuver and understandably drivers are losing their minds bythe time they do reach the island because of the long lines. The place is very tiny and quite run down. I was told by staff theyare planning on more parking and reworking the reserve. BUT! We did TRY to take a shower ( #1) but after getting everythingready the water was still too hot to touch!! No matter what we did or direction the control was on it was extremely hot!! Thewhole room looked like a sauna, thick steam and all. We waited for it to cool off and it never would. Basically did what wecould wetting down towels and bathing, but impossible to shower. The towels are really bad here even for a truck stop. Two starsbecause the staff were nice overall. Read more
This is a TINY truck stop. The set up is horrible. You have the fuel line going where it interferes with reserved parking. The... facility is filthy!!! The staff was nice. . though they neglected to properly handle a situation with an EXTREMELY RUDE &DISORDERLY trucker who was trying to start a fight with my husband in the parking lot & then me inside of the store IN FRONT OFSTAFF! This man continued to sit in his truck, door ajar, staring us down..as we were parked in reserved (he was not in a spotnor a safe spot) attempting to antagonize us. Nothing was done about the situation.. NOTHING With my husband being a truckdriver with over 8yrs experience, we know it's a "get in where you fit in" parking situation. However, when trucks are parkedfor the night in areas that hinder or prevent the safe passage of other trucks.. MOVE & go on to the next stop or safeparking. Absolutely.. will not EVER stay at this truck stop again. Read more
Trash is all over. Extremely dirty place. Pictures I uploaded can explain better than my words. Management is not careless.
Over $800 in fuel. They charge you for everything. Refill coffee $2 really. Only at pilot do they charge you for coffee... Refill. Trash cans over flowing. Driver sitting at fuel pump eating. Done fueling, just chilling. Bathroom door hits you iftry to wash hands with people entering or exiting. Read more
Amazing people working behind the counter. They handled a racist man who was screaming at them really well. Will stop here again... with my husband in our semi next time we get the chance. They also have tacos across the street that taste AMAZING!!! Read more