Reviews for Village Inn in Dubuque, IA
Besides the longgggg wait to get a table, the food was actually really good, after it finally came out. This was my first time... there and I'd go back just because of the food. On another note, the bathroom stall was out of order and another had toiletpaper all over the floor. Seemed like they were understaffed. It was "free pie day" too so that may have had something to dowith the long wait and "busy" atmosphere. The waitress never mentioned it was free pie day either, I wouldn't have known if Ididn't happen to overhear someone else mention it. Again, I've never been there before so I had no idea. Paying your bill tookforever as there wasn't anyone at the register. There was probably 5 or 6 people waiting to pay. I want to point out lastly thatit was windy that day and I had to help 2 separate elderly people in the door because the wind suctioned the door. There's noway they would have got in without mine or someone else assisting them while we were waiting. There wasn't staff at the fronthalf the time so they may have had to turn around and leave if nobody is there just because they couldn't get in. If you can gethandicap accessible doors, PLEASE do it. Read more
Friend brought me here for the first time and it was better then 100% Deb is a phenomenal waitress and honestly everything was... perfection service, speed, and food. Honestly anyone and everyone that is able to and in the area should try it. Highlyrecommend!!! Read more
Came for supper 8-22-22 and not a lot of other customers inside. Austin was our waiter. He was friendly in the beginning/right... when we got our food. Didn't ask me if I wanted a refill or dessert(I was planning on doing both). Burnt my toast/was hard.Spent more time chatting with the kitchen staff(within hearing distance and sight) or sitting down with other customers (whomust be regulars). When I go out to a restaurant- I want to feel like it's a good experience and that ALL customers areimportant-- not just the regulars who you might see everyday. Plus -- did they stop doing the kids eat free on Monday/Tuesday?Was charged full price. Read more
Not friendly, too busy. Understaffed. No one even checked to see if my meal was okay. Waited 30 minutes for a box to take home... left overs. Definitely NEED more waitresses. Meal wasn't too bad. Pancakes where small. Size of lid on cottage cheese container. SMALL. Poor management. It used to be great under original owner. He would walk around and greet EACH table. Not anymoreafter he retired. Won't go back again. Read more
I came in and the ?General Manager? was so rude and disrespectful. The supervisor was super understanding they were over... charging me on a ?kids eat free day?. She came so rude by taking a not cooked French toast that they sub with Mac and cheese andstill charge me for it. Then she came up with that she already comped it when kids it free with an adult and had the other onethat was charged for. Not customer service at all sooo rude! Read more
Love this place! Friendly wait staff and managers! The managers always pitch in to help wherever help is needed, which is... typically not the case. The food is ALWAYS good at a reasonable price. I have never been disappointed with Village Inn. HIGHLYrecommend!! ???? Don't bother with the Village Inn app. It's totally unlike the restaurant for service and quality because theapp has neither ???? I still highly recommend the restaurant!! Read more
I got a French Skillet and I think I had 5 bites before I couldn't tell if it was coming back up. Once we got our food, our... server never came back to the table. I let the woman at the front know and even though I didn't request it, she was very kindand took $5 off our total. My dad's food was good (except the restaurant decides how much dressing you get on your salad, whichis A LOT), the staff were all nice, and I love the decor. Read more
They've fairly recently revised their menu and have dropped many of the selections that we enjoyed. It never was a great place... to go, with occasional misses on food quality and service. With the new menu, there's pretty much no reason to go unless youwant the very basics, which a lot of other places do better. Read more