Reviews for Dunkin' in Dumfries, VA
I sat in the curbside parking spot for 20 minutes waiting on me order, finally pulled up to the window and my drinks were... sitting by the window. If the employees aren?t going to bring orders out curbside, they need to turn off that option like otherlocations do. This isn?t the first time we?ve had an issue at this location. We won?t be returning. Read more
I thought the service at my local dunkin was terrible, this one was way worse. I stood by the register for at least 10 minutes... before they even acknowledged I needed help. For some reason they don't set the mobile order drinks on the counter where you canreach them so I had to sit and wait for my drink which I could see but not reach. When I finally got my drink I took one sip andmy chai latte definitely had coffee instead of tea. Then I had to go back in and stand there for another 5 minutes for them toask if I needed anything else and finally make my tea with tea instead of coffee. Read more
I deliver from this place often. People are friendly but the store isn't clean. Seem understaffed and are in a panic rush from... just a couple of customers. The Ice cream has melted and refrozen a few times. The last time I went the ice cream had scoopsof other flavors in each container. Obviously they use the same scoop for all and don't clean it. Read more
Good coffee, chocolate creme donut. Good service. Would have been 5 stars but it was very warm inside. Employees there must... either be miserable, or really like being too warm. Might be the Baskin Robbins freezers that make it too warm. Read more
I love this location because it?s close to my house and the staff is nice but my only complaint is that they stopped selling the... cappuccino blast until 11am. They used to do it from the time they opened. From a business standpoint I would suggest changingthe opening time on google maps for the ice cream side to 11am because that?s considered false advertising to say it opens at5:30am. Read more
The charge me for 4 hash brown when I ask for 1, I been waiting for my drink because the guy gave me the food says is coming... soon but I noticed no-one was making drinks and I had to long wait for. they was talking each other. Is fine to have fun butdon't forget customers are priority and at least give apologies for the mistakes and don't treat us like you don't care. Read more
Horrible experience. Received an incorrect drink order. Employees were confused and unwilling to help customers. Waited nearly... 20 minutes for my carry out order of 2 drinks and 2 bagels. Upon arriving home, both bagels were burnt black and had verylittle cream cheese even though I paid for extra spread. I regret visiting this Dunkin? location and won?t be back. Don?t evenbother sitting in the ridiculously long drive through or going inside. You?ll regret it. Read more
They had someone running outside to take orders then run back inside to actually place the order to try and move the line... faster. Making the line faster came at the sacrifice of our order. She completely botched the order even after repeating it backto us twice. Of course we didn't have the time to turn back around. Wouldn't recommend this location. Read more