Reviews for Sushi House in Duncan, BC
This a Friday when a restaurant should be in their top game. Service: Great we were seated at table by young lad, and we're... occasionally checked on. Food arrived a second after ordering which is miraculous, as if it was already made a dayago... Food: They dropped the ball here when I saw them pulling out premade rolls and cutting them on the tray. I did not eatbut my girlfriend said it was definitely not the freshest she had ( if not the worst we've ever had). So sad. Do not expect toeat freshly made sushi here Atmosphere: Yuck yuck yuck, dead silence in a highly lit hall, I can hear the table across the roombreathing. Then suddenly they start playing radio music, as if I'm in a shopping plaza. Definitely not a place to leaveimpressions or set the mood for any type of Oriental experience (expected at a said sushi restaurant.) Ps: The menus postedhere are outdated and you'll be surprised with their new menu. Prices much higher, for a bit less food All in all I wasdisappointed to say the least, even without eating those premade rolls. Read more
second review i am making on this place, first time the server was being rude over the phone (not the first time this has... happened, friends have experienced this too from the same server.) and now they have had me waiting at the door for 10 minuteswithout acknowledgment other than being asked if i wanted a menu to look at. Phone calls prioritized despite there being a fairamount of time between the next call and a family came in whilst i was waiting and they were seated, AGAIN, no acknowledgementto me. regret tipping them after that. on top of all of this, i hear the workers complaining about how much work they are doing,i work in food service and i understand how stressful it can be but that is not something you should be saying where people canhear you. if you do not like the stress of the job then find another one rather than complaining. Read more
Really good prices and good food got the potato croquettes and I highly recommend then and my husband loves their bulgogi.... Definitely is the best sushi place in town I find that Japan town has a weird smell in there restaurant. Read more
Amazing service from a young capable staff. The food was excellent also. Very impressed to have a restaurant of this calibre in... a strip mall in Duncan! It was pretty packed though so I guess the word is out. ???????????? Read more
Me and my friend went for take out they said 25 minutes we waited half an hour then went and were told another 10 we got a beer... while we waited it took 15 minutes for the beer, then another 15 for the food which okay I can deal with it. I got the deluxesashimi 22 piece it was 18 pieces, which consisted of tako, salmon, surf clam, and sweet prawn. Hardly deluxe and it stillcost 65 with tip for that and a simple house roll. Will not recommend and will never be going back! Read more
Came here with my family, ordered the love boat, sockeye salmon nigiri and mango special roll. First off the sushi was great,... presentation was nice, the fish was tasty and nicely cut. The customer service however... was lacking. It was a busy Fridayevening, only 2 chefs pumping out orders as fast as possible, kudos to them. The servers were a bit lost and we were basicallyseated in a corner and forgotten about... While we waited about an hour we saw pickup order after pickup order go out the door.Aside from taking our order, no one came by, no water refill, no one came with our bill, no one looked our way. Kinda felt likewe were a nuisance being there. This place is in a good spot and has great potential. 4-5 stars are within reach! Read more
Location is convenient. Came highly recommended. Good service. Pretty fast. Fresh. Served in to go dishes due to covid.... Otherwise good presentation. Please like my review if it was helpful. Read more
We were beyond disappointed by what we witnesses tonight at Sushi House. As we sat eating our dinner we witnessed the woman... boss verbally abuse the incredible waitress multiple times. Threatening to send her home with no pay if she chats to thecustomers other than taking their order. She told the young waitress she no longer gets a break. Keep in mind she was shoutingthis to her in front of customers. I did say something so the boss came over and asked if I had a problem. I expressed that Ihad an issue with her abusing the young woman. She tried to justify it by saying that she gave her notice and leaves in Januaryand she has to train the new person. Unacceptable!!!! You can not abuse people! Interpersonal skills are a HUGE asset, insteadof abusing your fantastic waitress you should have had your new staff member watch and see how it's done. I will never eat hereagain. 1 satisfied customer tells 10 friends, 1 unsatisfied customer tell 1000! My reply: Although your response is verywell worded, I know the abusive woman last night was NOT the head waitress but indeed an owner. I have heard from many in thecommunity including ex-employees, that this is not the first time your establishment has mistreated their employees. Abusingothers is not ok. I seriously hope the female owner takes some communication classes going forward. As well, she needs to learnmore about Canadian labor laws. I encourage those who still work for you to exercise their rights. Read more