Reviews for Pizza Hut in Durham, NC

Had to file a legal dispute with my bank because they did not send part of my order, got roped into a customer service call... center three times after being asked to call back if there wasn?t a refund each time. All this effort for 7bucks, sad. The moneydoesn?t even matter, I?m not going to allow a corporation to take my money, not deliver my product, then lie to me and waste mytime getting my hopes up for redemption from a rehearsed call center where they very rudely speak over you saying they can?t doanything but their management certainly will. Read more

personally, place the order, good promotions, good product, customer service is still lacking, they do not ask, do you want a... complement, sauce, dressing, etc., they do not say thank you, but we return for the quality of products, although sometimes theyfail preparation . Read more

Takes over an hour to get my order. Ask to speak to a manager I was on hold for 15 minutes. Very rude and unprofessional.

Just when did the Pan crust recipe change, and why was there no notification issued ? Paid an extra $1.75 for something that... was not delivered. Read more

Pizza never arrived and calling the store location was pointless. On hold for 20 mins before being transferred to a call center.... Went in that circle between call center and atore location 3 times only to have the store location pick up and hang up eachtime. Read more

The staff at University dr in Durham North Carolina ain't worth a darn waiting 3hrs for food and still didn't receive it when... calling the store all those little kids want to do is play games can't even get their job right. The management socks and needto be fired . Read more

Literally gave my order to another person. And told me they delivered it to me. And I would have to wait another 30 minutes on... top of the hour I already waited. To the point I just came in and picked up my order. What makes it worst I tipped the driverwho dropped off my order at the wrong address. Never again. Domino's would never Read more

This place is consistently reliable. The food is always ready in 15 minutes, served hot, with excellent service. The people who... work here work hard?and are friendly and polite. I've always had great service and great food from this Pizza Hut location. Ihighly recommend for parties, teenagers, and Friday nights! Read more