Reviews for Chipotle Mexican Grill in Eagan, MN
Worst Chipotle I have been to. First time was a 45 min wait for food with 2 people ahead of me. Food was cold by the time they... finished assembling. Gave this location a second shot. Ordered ahead, online. Showed up 5 min after expected pickup. Food hadn'tbeen started. 3 employees at the counter wouldn't start making the bowl. Uncertain why, as the location had no one else init. Abysmal. Read more
This is what a $12 salad bowl looks like (ordered online for pickup). Hardly any guacamole, wilted lettuce and cold meat.... Disgusting. Read more
absolutely terrible, i ordered for pickup at 3:10 and didn?t get my food until 3:40 and the worst part is, i was one of 6 people... in the store by the time i got in and left so it?s not like there was a lot of orders to be made, when i opened the burrito itwas literally a chunk of meat in one spot and no where else Read more
This location is the worst location so far! Not clean, dirty place, bad service! Always don?t have ingredients, waiting time... 20-40 min! I hope they will do some changes! Read more
We went here at 7:20pm on 7/24/22 and they close at 8pm. The other Chipotle in Eagan closed at 3pm so a lot of customers... probably came over to this location because there was a huge line and a lot of online orders. The crew was working as fast aspossible and there was only one crew member working on walk-in orders. the crew member who was serving walk-in customers wassuper professional and efficient and was thanking all the customers for being patient. Really great service in a very busy andstressful situation. Read more
Poor customer service. No urgency to help customers. When I arrived there were 8 employees working. I walked in and there was 1... person in line waiting. I watched every employee see the line growing behind me and nobody helped us. I waited several minutes,nobody said anything to assure us we?d be helped shortly. The line reached at least 12 people and finally a kid, who definitelywasn?t excited to be there, slowly walks to his station to take the order of the woman in front of me. Then he helped me, Iasked for Chicken, when I got to the register I was informed that the gentleman working had given me steak. I didn?t want steak,that?s why I ordered chicken. The woman working offered to ADD chicken to the bowl, I don?t understand how that fixes thesituation. I have things to do, I don?t have time to wait around for this, also I didn?t want to hold up this growing linebehind me. No other offer was made to fix my order, make it right, compensate me?. This is not the first negative experienceI?ve had at this location, it?s close to my house but so is Qdoba, I?ll try that next time. Read more
2075 Cliff Lake Rd Eagan MN. I am speaking from the heart ??. Since the beginning and the recovery of Covid-19 there are many... government and private businesses who are taking advantage of the consumer by using safety guidelines for selfishpurposes: Regarding this business of Chipotle. Dinning area closed for the convenience of the employee(s) that don't wish tomanage in store orders as the online orders clearly frees up time to horseplay or fidel on the phone. This store has 7 staffmembers+ manager equals 8 to run this mid size fast food restaurant. How come employees turn paying customers away that wish toorder inside but the employee chooses to change the dynamics refusing a paying customer but after 20 minutes they take insideorders. This store wasn't no way near up to code towards cleanliness to have it's lobby closed ???? for inside orders but todelay customers and be behind on orders equaling 30 minutes. Way to many employees standing around doing nothing or justmismanagement of company time. This manager not constructively micro managing staff greater efficiency to the customers andbottom line profit. My order for the evening order was shredded Pork, with Guac ????, corn, cheese, rice in a bowl. A smallgrammar school kid could prepare this in 5 minutes. This order took 35 minutes with 8 employees. Management are the issuehere. Better managed employees will yield happier customers. Read more
Food is NEVER ready on time, they randomly post a sign on the door saying ?online orders only? when there?s not one person in... the restaurant. They wait to make your online order until you get there. Pop & Ice machine has been broken for 6 months. Theyrun out of ingredients during dinner time and just don?t bother to make more when the store doesn?t close for hours. I trulydon?t know how the employees have not been replaced here? its taken us over 10 of these bad experiences to finally post thisreview Read more