Reviews for Red Robin Gourmet Burgers and Brews in East Brunswick, NJ

Ordered a salad, asked chicken and bacon to be placed on the side. I don't eat meat of any kind. My boyfriend was going to have... the chicken and bacon. I saw the waitress typing/clicking for a while on her phone. I thought she got that down. When the saladcame, I saw chicken pieces were on the salad. I told the server that I asked for chicken and bacon on the side. He took thesalad, and came back a little later. I asked him if the salad was freshly made, not just having the chicken removed after mixingwith the salad. I saw he hesitated and then said he was going to have it re-made. After some time, the server came. I saw thechicken pieces on a different plate, but did not see the bacon. I told my boyfriend I did not see the bacon, could it be mixedin the salad? Sure enough, I saw multiple bacon pieces on and in the salad. I told the waitress but she just said she will letthe guy know and no further action was taken. I feel that when an order is requested a certain way, it should be made that way,since we're the customers and we're paying for the food and tipping the staff. I also feel that when an order is made wrong, itshould be the responsibility of the staff members to take care of it. They can eat it themselves, but I feel that the customershould not have to eat the recycled version of the order which was made wrong. I've not eaten meat for over 18 years, and I'mnot going to eat meat because a restaurant made my order wrong and the staff did not take the responsibility for their ownmistakes. I did not want to be labeled a "difficult" customer so did not request my salad actually re-made, although I believethat I had every right to have it re-made since it was the mistake of the staff members' at Red Robin. We ended up paying forthe salad and I did not even have a bite of it. Red Robin used to be my boyfriend and my go-to place to eat whenever we went towatch movies at the mall. From now on, we will go somewhere else to eat, as I've seen the ir Read more

sat Barside, received good service. Went w/ one of my adult children & my toddler & both were conformable and happy with their... orders. food was surprisingly still good, fresh and appealing... especially despite noticing a decline in customers lately.. Newhappy hour menu was explained, mo complaints Read more

Amazing service! Only 2 servers working around 1, they were absolutely on top of it! Very impressed. The young man who served us... was friendly and fast! Would definitely love to have him as our server again. Read more

Red robin has great options. I'd give more stars but they haven't improved their bottomless fries service EVER! I got hardly any... at first then the server put in like 6 more orders which all came out at once which is wasteful and not necessary. The banzaiburger came out incorrect but edible enough to not send back. Would go back but I'm used to the issues I've mentioned. Theyhappen at every red robin. Every time. Read more

I?m in shock! Something told me to open it because the wrap was hard but very large. Little did I know it was like 3 wraps with... not even a cup of lettuce chicken and cheese. If I could I want a refund for the price I paid for receiving just the spinachwrap practically. Threw it out, it was disgusting. But 1 star because the fries were ok and I usually never gave a problem here. Read more

For being regulars there, this is totally disappointing that the cook, and those preparing takeout dont have quaint control... check on what is leaving the kitchen before they pack the meals. 2 of the 4 kids meals looked like this. Guess I should havelistened to my gut when I tried to order on the app first but it wouldn't let me order the kids food and the rep on phonecouldn't order the drinks we wanted yet I still went ahead. Read more

Delicious every time. Good service and quick refill on the bottomless sides. I got the burnin' love Burger with salad. Make sure... to get the rewards card for everyone in the family...free burger and bottomless side in their birthday month. They also emailBogo 50 deals from time to time also. Read more

To be honest, our favorite waitress no longer works there so the waitress we got last time wasn't good. She didn't check on us... at all, we had to flag her down, and she acted like she had an attitude. If I do decide to go back I'd request a differentwaiter. The food has been hit and miss. But not the worst red robin in the area. Read more