Menu for Biggby Coffee Home Office - East Lansing, MI | Sirved

The only thing this company is consistent at is making burnt tasting over priced coffe. Doesn?t matter what location you go to,... you will get burnt coffe 9/10 times. Clearly this company doesn't train their employees anything about making good coffee. Thisentire company could stand to teach every employee about coffee and the importance of consistency. Pretty ridiculous you canorder the same drink everytime and have it taste different every time. Read more

Corporate does absolutely nothing to help people that constantly give them money. You leave MULTIPLE voicemails for them and... they never call you back. How lazy can a corporate office get? It?s Biggby Coffee for crying out loud. Read more

I have been trying for 2 days know to get help with a over charge on my card. I thought I talked to a manager when I went to the... Mason , Mi location but the person was not. I was charged $48.61 for a $6.45 Coffey and still have not gotten no results forthis matter no call backs from a real Store Manager or Any Manager I will be contacting corporate for information on when thiswill be resolved. Read more

I have had trouble with one employee in particular at the Sturgis, MI location not scanning my card property to get credit for... my purchases. It has happened twice, both the same employee. All other employees don't have a problem scanning my rewardscard. The first time, I contacted Biggby home office and got a point added to my account. After the second time, I contactedheadquarters to let them know about this issue again and hopefully train the employee correctly on how to use the scanner. Ithas been about two weeks with no response from the home office. If the home office doesn't give good customer service like thisinstance, then the stores definitely won't provide superb customer service. The reason I am giving this review 2 stars isbecause hq did reach out to me the one time. Read more

We go to the bigby in elkhart ind on casseroles st. We go about 3-4 times a week. Every time we look for our points. They never... give us points. We have changed cards 3 times. Their customer service absolutely socks. Coffee we order has been wrong numeroustimes. We like bigby coffee alot. They are probably gonna lose us for good. The staff in elkhart is absolutely horrible. Read more