Reviews for Subway in East Lansing, MI
Came in during a small rush. My children was being...well kids. I was annoyed to say the least but Corey (Hope I spelled his... name right) was very nice an was extremely patient with all 5 of us even when my GF changed her order a little b4 it allstarted. Was very professional the whole time with us. I felt bad about not leaving a bigger tip due to my budget so I decidedto leave a gr8 review because how professional he was with us. Fast an efficient worker. Needs a raise if he hasn't gotten onealready. Will most definitely be back to that location. Read more
Second time placing an online order at this location and having both meals completely messed up. Almost as if they don?t read... and decide to make up whatever sandwiches they?d like. Highly disappointed and waste of money. Will not return. Avoid thislocation or go inside to order if you want your food made correctly, but even then you?ll want to pay close attention to makesure it?s right. Read more
The guy waiting on me this is fantastic great service and they keep their veggies fairly fresh. Five stars for a Subway.
Placed a mobile order, went inside to pick it up, and it was not sitting there yet. An order for a gentleman was however. An... employee put another order on the shelf and I asked if it was for Hannah. On both bags he accidentally put the same mans name onboth orders. He said he grabbed the wrong receipt for the order and handed me one of the bags sitting there with my receipt.Brought my order home opened it and they were two completely wrong sandwiches. It was the gentleman?s order not mine. Iunderstand if it was busy and my order got messed up, but there was only me and one family in the restaurant. Better attentionto detail is needed for this Subway. Read more
Employees could use a course in customer service, walked in and the dude didn?t say a word to me the entire time. Didn?t ask... once what I wanted to order or how he could help. Just stood there with a blank expression on his face, and made me feel like Iwas an inconvenience to him, when I was the only person in the store. This use to be my spot growing up, but it?s going downhill. Read more
Big boy behind the counter running the store by himself decided to pick and choose who he wanted to do business with. Walked in... with my girlfriend thinking we would be walking out with dinner around 6pm. Asked him how his night was multiple times, lookedat me with a blank stare, continued to stand in the back doing nothing. Walks up to the counter as if he was about to make oursubs. Ask him again how he was. Continues to ignore us and shrug his shoulders. Can?t forget to mention the store had nobody init at the time, the store was trashed with what looked to be old veggies and brown lettuce. Will never be back to that storeever again and highly recommend staying away from lake Lansing store unless you want bad service and probably food poisoning. Read more
DO NOT BUY FROM THIS STORE, EVER!!! This has been the worst experience I have ever had with a subway, let alone ANY restaurant... in my entire life. I ordered through doordash, it came in 20 minutes. They weren't toasted and didn't have any cheese like Iordered. But that is not what I am referring to, it got much worse once I reached out to have it corrected. When I first noticedit wasn't toasted, I opened each sandwich up to feel the inside of the bread and noticed no cheese and that the bread was soggy.I then called the restaurant to let them know, at first I was told by the employee (maybe even the owner of this franchise) thatI never placed an order. Then after he found my order, he said he personally made it himself, that I was wrong and that hetoasted it and put cheese on it. I asked him if he was saying that my delivery driver took the cheese off, he said that must bethe case. I then informed him that if it had cheese on it and toasted, then there would still be melted cheese stuck to thebread. Not to mention, the tamper proof sticker was still perfectly fine on the wrappers. He then tried to say that he had anorder exactly like mine (minus the cheese and being toasted I guess, plus both of mine were very customized) and that the drivermust've grabbed the wrong order. Well the bag was wrapped up and my receipt was stickered to the bag. I called doordash, theysaid they'd re-order it and while I was on the phone with doordash they called (3-way call) and he answered again and said he'ddo it. Well, I got an email from doordash saying my re-order was canceled. I called the store and he answered again. So I calleddoordash again, they told me they canceled because the store was closed (it was 3:30 when I called doordash the second time andthey close at 6). I informed doordash that I called right before calling them a second time and so they called this store again(on 3-way). At first the guy working there said that he's been accepting doordash all da Read more
This is probably the smallest format store for a Subway, at least that I've experienced. However, I usually get take-out. The... employees are efficient and friendly. Read more