Reviews for Captain Jay's Fish & Chicken in Eastpointe, MI

My chicken was tainted(spoiled) and the manager denied that it was spoiled. This happened on 08-24-22 at 7:15pm. I did receive a... refund but she continuously denied that the chicken was spoiled and she would not smell it. First and last time here for me. Read more

My cashier Elajia was very sweet, very professional, and her customer service skills were spot on. She definitely deserves a... raise. Also my food was fresh and hot. My tropical punch Kool aid was the bomb. I wasn't feeling good today but my cashier mademy day..I would love to hire her in my department. We need sweet soft spoken people there. Read more

We've always gotten great fish from here. But not today. When the food came thru the window a bad smell started filling the car.... When we got home and opened the meals, the smell was horrible, and the fish looked like it was freeze dried. There was nothingtender or juicy. $40 down the drain, plus we had to run out and buy more food that was palatable Read more

Boy, gotta pack your patience...not in a "carry on" bag...BIG patience. Hot food, you're gonna have to sit in the line. They... could do a little better with a system for pick up orders. If lobby is closed, you still have to sit in line. When I got towindow to pick up, I was told I should have said it at the window. Kinda confusing. Read more

Just look at this chicken after waiting over 30 mins for this. Would you eat this? No one in their right mind would. The... person who put the chicken in the container should be fired. The chicken had so many feathers on it, it was ridiculous! Theonly thing the manager could do was apologize and provide me a refund. Captain Jay's should be ashamed that they servedsomething that poor in quality. Read more

The taste of things have definitely changed here for one. The hush puppies were hard. Our fries and fish had no Lemon pepper... seasoning on them. I paid a dollar for the hot sauce and the hot sauce didn?t even have an oz in the cups. Not sure if thislocation is under new management or just has new cooks but things need to be seasoned and if a customer is paying for sauce theyshould be getting more than a dash. Read more

Placed a order over the phone they told me 20 mins. When I arrived I had to wait a additional 30 min. Before the manager put my... food in the bag the manager asked did I want lemon pepper on my fries & wings. I replied yes. there was no lemon pepper oneither. The chicken was over cooked. If I could leave a review with zero stars I would. The chicken tasted like they reheatedleft over chicken. ???????????? Don?t even waste your money on this place ???????????????????????? Read more

Brought 10 piece whole wings and 4 fillets today, waited 45 minutes in Drive-thru to get soggy undercooked food. The chicken was... so soggy with grease that the breading was falling off the chicken and fish. I have to try to refry the chicken in order to makeit edible. This location needs to do better. Customers should not have to wait 45 minutes for trash food! Read more