Reviews for Chipotle Mexican Grill in Edgewater, MD

The guy working behind the counter was very nice but the manager there she was mean and rude and doubled down when the guy ... mentioned I asked for the soft taco shells on the side because they would get soggy and insisted that I can't do that even whenother Chipotles I go to have. Not my first problem with this Chipotle either but my wife asked for Chipotle after a long day ofwork. Read more

they had no meat.. the customer service sucked. the guy who was putting my order together acted like he didnt wanna help me.. he... kept rolling his eyes & he kept asking me over & over again this is all right? made me feel like i was a burden on them? nevergoing there again just because of the customer service Read more

Really sad to see how fast the quality of this location has gone downhill. They stop cooking new food hours before they close ?... it has become completely normal to show up at 7 PM to find them out of steak, chicken, or both and whatever they do have is old,dry, and overcooked. The staff barely seems to care and hardly interacts with the customers outside of one or two standoutemployees. In the past, I?ve regularly driven passed two other locations because this one was the best. Now, it?s the worst. Read more

Hilariously bad. Ordered a quesadilla with three sides. Chipotle made me a soup out of the three sides (which were supposed to... be packaged in separate containers) and no quesadilla. A toddler could have done better. Read more

I went to this Chipotle at 8:45 PM and when I got there I was gonna get the usual of white rice, steak and chicken bowls.... Waited, and got up to the counter and they told me there was no chicken or steak for the rest of the night. Why if there?s still75 minutes that the restaurant is still open that there is no meat?! Had to sub-miss myself to Taco Hell. ??????? Read more

This location is the reason we eat Chipotle maybe twice a year instead of the twice a month like we used to. We moved to... Edgewater MD about 4 years ago and this place has been awful since jump (so no, Covid is not a valid excuse for the shi**ymanagement of this place). If you're in the mood for horrible customer service, day old looking food, and small portion sizesfor an always increasing price ... This place is for you! I genuinely can't say which is more off-putting, the foodquality/portions or the almost comically unprofessional staff and management. A 3 star rating with horrible reviews spanningYEARS tells me that corporate doesn't care at all about the opinions of it's customers. Read more

Update 10/6 I'm really disappointed, and I shouldn't be because it's fast food, but I'm disappointed because they've done what... many other restaurants have done: cut down on the amount of food you get without changing the price (at least at this location).What you see in the picture is what the portion used to be for regular toppings. But you can see on the sticker that I orderedextra of some of them. Why did I do that? Because when I ordered a couple days before this order I received about half of thisas a regular order, which is half of what it normally is. What it comes down to is if you're going to advertise bowls filled tothe brim as a regular option, follow through on it. Don't skimp. This Chipotle is amazing. Good food, good service, and they'realways clean inside. Love the delivery option, too. We get their burrito bowls, and I usually order a second one for lunch thenext day. It's even better cold! My dad, who was a skeptic, now loves this place. Read more

The customer service I received today was OUTSTANDING! Jennifer, Brizzy, Monica, and Carla were awesome ... the food was pretty... outstanding too! The staff was checking everything for freshness just before i ordered ... amazing experience ... will returnfor sure Read more