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Reviews for Katrinah's East Mountain Grill in Edgewood, NM

Corey Gallegos 1 year ago
1

I think you can only get good service here if you are a regular. Called my order in 20 minutes before arriving. The lady who... took my order said it would be 15-20 minutes. When I got there she said it'll be right up. 20 minutes later she came out with abag and said "here you go", no mention of the over 40 minute wait being that I'm on a 30 minute lunch break. I rushed to my carto get back to work and flipped open my Styrofoam box only to find a burger, no fries! ???? Sad Day! $15 for a burger ???? nofries. I was still in the parking lot so I went in for either my fries or a possible partial refund. The lady who helped me wasnot apologetic at all. I told her I already wasted my entire lunch break without even eating yet but she didn't care. I alsotold her I didn't have time to wait for fries to be cooked. If they were not ready I needed a refund immediately. She then wentback to the kitchen and didn't return until 10 minutes later with a small bag of fries, handed me the bag and walked awaywithout a word. First and last time I will visit this restaurant due to poor service. Also the food was okay but burger cookedtoo much and dry. I should've went to sonic where their corporate office provides customer service training ???? Read more

CT Ryan 1 year ago
5

Looked for a place for a quick bite as we were here just one night. This place was excellent. My wife had the portobello burger... with steamed broccoli. I had the taco salad. Both were very tasty. Good service and reasonably priced. Can go wrong@ Read more

Karen Shepard 1 year ago
5

Chelsea was awesome. So friendly so helpful. And the Indian Christmas taco was just what I was needing for New Mexico food. ... Thanks from Oregon. Green Chilli was delicious Read more

Christina Brown 1 year ago
2

Food is ok. Service kinda stinks. First time we were in there they seated what must've been regulars that walked in after us. We... then had to stand there while they all kinda played not it on taking us. Today we gave it another shot. First we again weregreeted with blank stares, then my order was wrong (ordered eggs, meat toast and got a burrito). Once my order arrived I stillhad to wait for part of it, by this time everyone else had finished. Another 10 minutes passed. Rest of order arrived and thatwas the last we seen of our server. Eventually had to hunt down someone else to check us out and she didn't even know where ourserver went. I think they had a manager but, he was too busy swatting flies with an electric bug swatter during dinner rush. Read more

Austin C 1 year ago
2

The restaurant vibe feels like a episode of twin peaks. The food was also some of the lowest quality I've had. This may have... been because the person cooking. The burgers were extra well done. The other meal tasted like it had expired. I will not becoming back here and assume most of the positive reviews are from seniors who have a loss of taste buds. Read more

Lost Saucer 1 year ago
5

The food and service were excellent. I'll have to add some pictures. Very attentive and friendly staff. I had their Cobb Salad... with Gyro Lamb meat and Onion rings. The Onion rings and home made Ranch were delicious. The Salad was fresh, the way it shouldbe. Thanks for the Great Service, see you again soon. A definite must try. ???? Read more

curtis thompson 2 years ago
4

We had a group of seven for lunch at Katrinah's and overall it was pretty good. They were short handed and warned us that the... service might be slow when we got there. They did an awesome job and no one in the place seemed to mind an extra minute. Thefood was pretty good although my shredded pork burrito was cold and was barely warm after being microwaved. The rest of theentrees were very good to great. We'd probably go back and try some other items on the huge menu. I'd like to try one of theburgers next time. Read more

Carol S. 2 years ago
5

Friday fish special. So delicious. First time we were here and we Will be back. Excellent service. Make sure you try the... coffee!!! Read more