Reviews for Dunkin' in Edison, NJ
Like any other Dunkin. Messed up my order a bit but they were nice.
The workers are nice and funny I would come here again
The workers are hard working and make good drinks. The guy Sean Wiseman captured it very accurately though, lots of volume, they... need to hire more. It took a while to get served. When I was there, I think it was just 2 people, not even 3. Read more
i paid for a white chocolate iced signature latte on my phone. i had to drive all the way there only to find out they didnt have... the drink in dtock. they tried to substitute it with other drinks but those drinks were not as expensive so i chose to get arefund and the employees were exceptionally rude about it. i wasted so much money here. don?t spend your money on people thatdon?t treat loyal customers properly. i have been going here for months now and already have paid $150+ yet they treat me likethis regularly. definitely not going here anymore Read more
I am one starring the operation of this store. I went here yesterday morning and there were 3 people working. While I was... waiting in line, the amount of online orders coming through their system was absolutely absurd. It was non stop. You have aworker marking what something is, and the other two prepping the orders...cooking or making the orders. It was the best systemthese people could work out. They're doing this on top of doing their best to serve the guests on line. People in front of mewere ordering tons of stuff. I was waiting a few moments to be served as I eventually was next in line. I turn around and see aline of people to the door. How do you expect your store to succeed when you are overwhelming your workers? Who's going to wantto work here when this is your day to day? You have these entitled, rude, inconsiderate people leaving one star reviews becauseall they care about are themselves, not paying any attention to what's on these workers' plates right now. I ended up leavingbecause of how bad I felt for the workers. You need to figure something else out because this system isn't working. You can'texpect 3 people to handle non stop orders from people online while also trying to handle a jam packed store. If that is yourexpectation, then you should be at the restaurant helping your workers instead of yelling at them over the phone. Maybe youwon't have such a high turnover rate and happier investors as a result. Read more
This morning was not my first time at this location but it will certainly be my LAST. First off, they are EXTREMELY slow with... service. Placed a mobile order and still waited for my coffee when I arrived while others who walked in after me receivedtheirs. They were dragging their feet at 7:30am . Secondly, two female workers, one making food the other making coffee didn?tknow I was standing there and felt it was ok to make fun of my name. I?m sorry, did something amuse you? Because last time Ichecked, I?m pretty sure you guys have foreign names as well. How dare you! Distasteful. Will take my business elsewhere with way better service. What a joke. Read more
Nice shop. The people are friendly and the shop is clean and well kept. I like to meet friends here and share a cup of coffee... from time to time. I have never felt pressured to wrap things up and go. So, it?s comfortable to hang out a bit and catch up. Read more
The guy upfront doesn't listen and talks quietly. I had to repeat my order three times and he still got it wrong. Also, charged... my extra for additional swirl when I didn't even order extra. He messed up my order and charged me extra for it.Congratulations, you should be working in higher position Read more