Reviews for Wingstop in El Cerrito, CA
The customer service here is very rude and I feel like they're racist they spoke to all the Latino descent people and Asian... descent but ignored me the black descent totally disrespectful walk away without saying anything very rude people I will nevergo back here ever again and I don't encourage anybody else to either you don't deserve business from the public being racist Read more
I enjoy Wingstop food usually however, both times I have tried this particular location have been a terrible experience. First... time was a takeout order and they took over 20 minutes longer than expected to complete my order and the staff was handlingmoney and then handling food without gloves. Disgusting. I decided never to go back to this location again. Never had problemsat the location in Richmond and chose to go there. Unfortunately, when I placed a delivery order months later, my order wasrouted to this location. Even more unfortunate, they gave my order to my delivery driver missing over half of the order. When Itried calling, they were extremely rude on the phone and told me to contact DoorDash (even though I placed my order directlythrough the app) and hung up on me. Tried calling back and was hung up on again and again. The staff are disrespectful,unhygienic, and unprofessional. I strongly recommend avoiding this location. Read more
Wingstop in its current state is alright, but not great. I enjoy their fries a good bit, although some may not like them as they... are highly seasoned. Their fried chicken is pretty standard, along with their pricing. This location is understaffed, the staffseem new, and the wait times for food are very long. This is understandable given the current state of the world, but in themeantime I'd suggest to go somewhere else. Read more
Well that was a weird experience. Tonight we got a dinner and a show. The staff did not seem to care that we could hear them... arguing in the kitchen. One staff member in particular was yelling quite a bit at a colleague. The same staff member who wasdoing the yelling was also not wearing his mask. I don?t know if the staff can realize that we can see the reflection of whatthey?re doing from the windows as we?re waiting for our food. We did not feel safe enough to speak up and say anything given theattitude the staff had. It was uncomfortable to witness this happening. Our fries were in edible. They were so salty that Icould only have two or three which sucked because we had upgraded to loaded fries. The rest of our food was okay. I really don?tunderstand the good reviews for this place. We all know restaurants are struggling during this pandemic, but this was a reallyterrible experience and not worth the money. Read more
I was told to go to Wingstop from a friend because he had said that the wings were amazing. I must say, I absolutely agree. The... wings here were fantastic. Make sure to get the fries well done for an even better meal. Read more
OMG this place is jacked up! Three people working (one of them a "manager" but all tables covered in bones, food wrapper trash.... Homeless man was convulsing in the back while pretending to eat someone's food that was left at the table. Food total was $44and some change. I handed the kid behind the counter a $50, and he said "we can't take that"....really? Where are we,Venezuela? Let me talk to your manager. A goofy voiced man spoke from the fries area and said to the cashier "it's ok. Besure and give him the right change."--Which was a perplexing response to someone who handles cash. Food was 5/10. Edible. Veggies we're starting to go bad, some crunchy and fresh, some soft and bland. Restaurant 1/10. It had chairs. Staff 1/10. They had a pulse. Just goes to show you how management can make or break a successful business. I sure hope someone wakes upand fixes this place. It's truly a disaster. Read more
Been wanting to write an update for a while ever since they stopped serving that delicious Korean Spicy flavor. (Boo!!! That was... a great flavor y'all made a mistake) Problems: -The area is always riddled with stinky homeless people especially at night.Sometimes they come inside smelling like pee and body odor begging for money or asking if we've finished our food. Can't evenenjoy my meal... -Bathroom is always really dirty/things are clogged or broken -Another price increase yet again. From $16.21 to$19.51 in less than 6 mo. I can buy 2 MOD pizzas with UNLIMITED TOPPINGS across the street for less than $19.51. -Soda issometimes flat -Way too expensive for 1 meal Read more
It's a Friday night and they have one rude girl running the front . Not sure if she is rude because she was overwhelmed with the... high traffic but regardless she handled herself poorly. There is no communicating with the customers and the Doordash peopleneed a different spot to pick up orders. Read more