Reviews for Jack in the Box in El Monte, CA
This place is always closed around 6pm and after the only way to get food is through the drive thru which is very inconvenient... for me since I'm in a wheelchair. This is supposed to be a 24/7 restaurant more like "likely to close early on the managersconvenience" Very upsetting Read more
When I went to order, they told me they were out of monster tacos. So I continue my order and ask for the jumbo platter with... bacon. I was told they weren't serving breakfast anymore. So I ask "it says breakfast served all day?" Someone else gets on themic and tells me "not today." I said that's very unfortunate. And ended my order. Every time I go here I am told no tosomething. They almost didn't let me order the side of white rice. I wonder what they would of done if I had ordered on theapp. Read more
This location is the worst. At around 7:30pm October 15, I went through drive thru and my uncle was ordering in Spanish, the... manager whose name I believe is Debby unless the other worker lied, a big woman around 45 years old was bothered and annoyed anddidn?t want to take our order and told us to leave. This is unacceptable and that manager shouldn?t have that position. Thatmanager Debby needs to be fired and Jack in the box needs better management because she?s not fit at all for that position oreven a customer service job. Jack in the box needs to hire bilingual people and people who have good attitude and customerservice. People like her are what?s ruining this location because they are losing many customers as I can see with the 3 starsrating. Terrible customers service! Read more
Horrible service. Waited to order drive-through for 10 minutes while a huge line formed behind us and they never answered. In... that time frame another car cut in front of us so we moved forward thinking that maybe it was Mic problems but right as we movedthey answered the car behind us. We get to the window and the manager had the audacity to tell us we had to go back aroundbecause we cut in line?! The other staff told him we hadn?t and then he said ?well attend them then? with so much attitude. Theytold us they?d have to park us to the side because they had to do the many orders that accumulated in front of us but how wasthat our fault when they never answered us in the first place? I just don?t understand how they could be so rude about it. Inthe end we left because they were going have us waiting on the side for a ridiculous amount of time. Read more
My boyfriend ordered through Uber eats and they sent him the burger with only lettuce as buns, no buns. I'm laughing but we do... need the buns. Read more
The establishment was clean which was impressive. Bathrooms were spotless,also impressive. Food...my two tacos we're not very... hot and my husband's ???? was not very appetizing especially for the price of $6.99!!! Overall, due to the friendly and smilingstaff and cleanliness of this fast food restaurant, I give it 4 stars...this time. Read more
Terrible service it?s 5:47 p.m and dining room is close I wonder if this is normal I had to drive through to get my food and sat... in my car to eat my food so it would not get cold. Watching customers trying to go in, and they just leave. Who ever the owner is loosing lots of business. I love jack in the box but next time I am going to think twice if I stop at this location. Thank you. Read more
Was in Drive Thru for about 20 minutes about 11:15 am. I got out of a like of about 7 cars in front. Line moved maybe one car... length. 1st time there so do not know quality or service or if this was an off day or normally long. I won't be going there as Idon't want to risk using most of my lunch time waiting in line and don't want to go in to dining area. Read more