Reviews for Chili's Grill & Bar in El Paso, TX

Requested ?no pink? when asked how wanting the burgers cooked and we got them practically raw. My kids couldn?t eat them. So... disappointing to spend money and receive the order like this. These were barely cooked. Read more

Really disappointed in how the wait to be seated was. Seems like they didn't care there were people to be seated and open tables... all over. Not sure if it's a competition with applebees to see how slow they can go Read more

Yesterday night my family and I (party of 6) went to this Chili's location around 7. The receptionist told us there was a 30... minute wait list even though the restaurant looked very empty. We saw parties come in and be seated immediately. We waited foran hour and then decided to go elsewhere. There was never a call back. Read more

We went for my birthday and got good service and food was excellent and I also got a free dessert for my birthday, by using... their app. The staff was very friendly and helpful. Ordered the blackberry margarita, it was so good! I had the carne asada, itwas so delicious. I was very impressed by the better service we received this time around versus a year ago. Read more

The food was good even though I had to eat majority of it with my fingers because I had to wait forever to ask for new... silverware because mines was dirty. The coconut margarita was great. Server was awesome for the most part. I get they'reunderstaff like crazy but it was barely any customers ???? for it to have taken so long. Read more

Closing duties start too early Arrived at 750 pm, place was pretty full, requested a booth but had to leave. I was told I was... unable to get one because the area was closed. They closed off half the restaurant 1.5 hrs (closes at 1030) before closing(pictured). I eat later in the evenings so will not even try coming back if eating later than 730pm. If you have preferredseating you will need to arrive very early or be subject to some service limitations. Read more

On a nice evening on July 13 there was a mistake made on a chicken Wing platter I placed to pick up. We had received barbecue... wings when we requested Buffalo. The manager Stephanie reassured us that she would take care of the issue, she not only fixedthe issue and made us a new fresh hot platter of chicken wings she gaves us the best customer service I received in years. Shedid this all with a great smile on her face. She made me feel heard and valued as not only a customer as a women. I appreciateher amazing customer service and attitude. Excellent ! Read more

Really sad to work hard all day and order and receive this sad excuse for a meal. Just shows quality control isn't happening at... this location. Ribs dry af, salad brown, and corn looks like it was cooked yesterday. Epic failure management. Read more