Reviews for Cold Stone Creamery in El Segundo, CA
Took the girls out for Blimpies sandwiches and ice cream, all of it was Great! Especially the ice cream, staff was very friendly... and attentive to everything. This is a must visit if you truly love ice cream! Read more
Asked the girl just now to add a scoop of mint in my coffee lovers. As I walked over to the register I noticed she did not add... the scoop of mint. I reminded her she quickly copped an attitude and ugh do you want a scoop or half in the mix. I respondedjust one scoop and throws the remaining batter of ice cream away with an attitude. I have been coming here for years and havenever been treated this poorly. Time to find a new place. Read more
Great service and great ice cream.
Girls attitude was extremely bad... seems like they need to learn some customer service... im sure were not the only people who... walked out. My husband's face was covered. But she said he need a mask that that's just the "rules" lol like any of these maskdo anything for anyone ???? Read more
SERVICE THAT WILL MAKE YOU FEEL UNIMPORTANT Pet peeve: Taking/filling a phone/computer order when a customer has been waiting... for 5 minutes+. Came in on a warm Sunday aft. Once another couple had been served, the person behind the counter told me thatshe had several online orders that she had to make before helping me. OK. More waiting. When finally my turn, it gets reallyrude!!! As I customized my order (B/C of a coconut allergy), the young woman sighs, like I?m giving extra work instead ofreducing her load. Isn?t this what this place does? Tailor ice cream to the customer preference? it?s not my fault that staffingwasn?t organized properly to handle weekend volume. Instead of projecting onto me, she should take that up with her boss. Andlearn some courtesy. When pointing out there were no utensils to eat with, she practically threw the spoons at me. Who doesthat? Will be finding a new ice cream place soon. Read more
This Cold Stone location charges 40% more for its cakes than other Cold Stone locations. I went to the El Segundo location... looking for two 8x12 rectangular ice cream cakes for my son?s birthday. They only had one (Oreo cookie). I was charged $64.99for the cake. Then, I went to the Inglewood location (10 minutes down the road) and purchased the exact same cake - size,flavor, and birthday message - and was only charged $45.99. I returned back to the El Segundo location to inquire about theprice difference. I was advised the locations have the liberty of setting their own prices and refused to refund me thedifference between the two cakes. The benefit of franchises is that you can count on the same product and quality. I alsoexpected consistency in the pricing. I think it?s appalling that the El Segundo owner is so unapologetically markIng up itsprices for El Segundo families. Consider the extra ten minute drive to save 40%+ on your next cake. The Inglewood store isclean and friendly and priced w/ the average consumer in mind! Read more
When we are in Germany, we are always talking and dreaming of this specific ice cream. Yes we definitely do love it! This shop... has a friendly staff Read more
Staff is always super friendly!