Reviews for Baskin-Robbins in Elgin, IL
Rachet looking girl said how can I help you? I was not ready, still looking at the menu meanwhile she's rolling her eyes and... doing noise with her nails on the counter and then she walked away ..Saturday 830 pm. Just in case you want to know who she is Read more
Today I brought my daughter in to getbice cream to carry out. She ordered her ice cream in a dish. We weren't offered a spoon,... but there was a metal cylinder that had four spoons left in it next to the cash register. The bowls were facing up/out, youknow, where all the other customers must have been touching them all day. I asked the cashier if she had other spoons available.She said no. I said, "These are here with the bowls facing out so everyone must have been touching them all day." She looked atme blankly. Even under normal circumstances, this spoon arrangement is not hygienic, but you'd think that a year into apandemic, restaurants would be used to not having things that go directly into customers mouths be touched by all the othercustomers all day long. And it was rude for the cashier to pretend that the restaurant had only those four spoons left to itsname. Read more
It's usually around 3:30AM that I'm filling my tank and my dunkin coffee. The girls working this shift have been excellent and... they have been doing a great job since the beginning of the pandemic. Awesome job ladies! Read more
I had a horrible experience! Two days prior to a birthday celebration I called and ordered an ice cream cake over the phone. I... gave all the information needed. When I showed up to pick up the cake, they chose not to make it because the manager, Maria,told the employee she took the order wrong. I still do not know what was wrong with how the order was taken, I was just toldsorry?we have no cake for you!!! And I was on my way to the birthday celebration!! Trying to figure something out quickly, Idecided to see if I could buy a pre-made cake even though it wouldn?t be made of Gold Medal Ribbon ice cream (the birthdayperson?s favorite). The only cakes available to choose from said ?awesome mom? on them (this was the weekend AFTER Mother?sDay). I asked if they could scrape that off and write Happy Birthday. I was told they don?t know how to do cake designing(!!!!!!!! What?!!!?! I wasn?t asking for a design, just a message written!!!!!). Frustrated by the entire experience, I grabbeda quart of Gold Medal ice cream because I at least needed something for the party. I was not even offered a discount for mytroubles. When I emailed the corporate office they said they would have someone immediately contact me and look into whathappened. All that came of that was an email from the franchise owner 4 days later saying ?I?m sorry. We will train better.? Ihighly recommend never to visit this franchise of Baskin Robbins/Dunkin Donuts EVER!!!!! Read more
I usually make my way here several times a week for my ice coffee..The staff is always friendly here and the service is fast..... The store is always clean.. Keep up the good work , you are a 5 star store.. Read more
HORRIBLE PLACE . First time ever trying to go there and I had to repeat myself 4 times to the Speaker because the fools inside... didn't understand English. Then they tell me they don't have an Item that is clearly on their menu board. I gave up trying totalk to them and left. DO NOT go to this place. BR/DD needs to just shut them down or get smarter staff Read more
I stopped at this exit and went through the drive-thru. The store salesperson was a man of Indian decent. He was very rude while... taking my order and then when I received my Reese's 31 below it was nothing but ice cream with some reese sprinkled on top. As Idemanded my money back and drove away, i understood why there was no line behind me or no customers inside. Bad customer servicespeaks for itself. Read more
I have gone there numerous times in the last 5 years. I have always been disappointed and have continued to allow for individual... errors. Unfortunately, not any staff ever served an acceptable chocolate shake. Just went yesterday and for a small and mediumshake costing $12+, I received a light chocolate milky shake. Barely chocolate in flavor or color and very thin. Last visit tothat location. No improvement over the years! I don?t recommend Read more