Reviews for Jimmy John's in Elgin, IL
I recently Ordered through DoorDash, and the food was not even prepared. Don?t post a time you stop taking orders, if you?re not... even going to make the food. Horrible Customer Support through the process, didn?t call me about the order either or attempt torefund me. Will not be attempting to order at this restaurant again, and I don?t encourage others too either. Read more
I went through drive thru ordered my sandwich and everything was going fine, until I get half way through my sandwich and I saw... a hair! I called customer service to which I was told they had to forward the info to the owner operator since it was aFranchise owned store and the owner operator will call me back, 2 days have passed by til this day I haven?t received a call, oremail. This had happened to me before so I decided to give Jimmy Johns a second chance but I should of just not even tried itagain. So check your sandwich to ensure it?s Hair Free! Read more
Waited 15 mins in the drive through because dine in is closed. I ordered a wrap with no tomato, no mayo, no dressing. Person... taking my order kept getting that wrong. I couldn't even tell what he was saying through the $5 wish speaker they have for thedrive through. I go up to the window finally to pay. I ask him to repeat my order to me and he says ok then just closes thewindow. Never repeated it to me. They handed me a bag and closed the window again. I drove all the way home to find out my wraphad everything I asked to have taken off. Fukkin $20 dollars for a wrap chips and drink. That?s absolutely fukkin ridiculous. IfI knew i was gonna be getting this fukked I would have at least brought lube. Read more
I ordered two sandwiches online and at a half hour called the store since there was no update on the tracker. No answer despite... calling 10 times over 15 minutes. Went to the store to get a refund to find that they were not open for dine in despite whatthey have online and had to wait in a line for drive thru that wrapped almost around the building. As I was in line the deliverytracker updated as soon as it was delivered to only say out for delivery. I got a phone call immediately after from someone elseat home saying they were delivered. It takes 30 seconds to answer a phone and give an estimated delivery time. It's been nearly70 minutes since ordering and the tracker STILL hasn't said they've been delivered. Either the driver or the tracker isincompetent. Regardless this location is too understaffed in some way for them to deliver anything in a timely manner. Read more
0/10 tall brunette bigger girl was working window and vaping and was so rude i asked her if she was allowed to smoke & she just... laughed at me? in photo is her vape just sitting by window HAPPENED September 22, 2021 @ 11:30 AM. disgusting smoking all overfood Read more
One of the worst customer service experiences I have ever had. Had issues with an order from minute one, delivery person who... arrived was extremely rude, and couldn't get the help I needed with my order. I've had great times with this establishment inthe past, I don't know what happened, unfortunately this has completely changed in recent times. I'm really shocked, and I feelbetrayed. I ordered from them almost every single weekend. I loved this store and felt I could rely on it, and that they wereabsolutely worth the extra tip. But this really shows that customer loyalty means nothing anymore these days. Just a number itseems, and if you complain you're a liability. I didn't want a free meal, I just wanted my lunch! They could've at least saidthey will make sure my next order would be right, they didn't, they made excuses and shifted the blame on me. Now I have tovoice myself on here and warn people about ordering from this Jimmy Johns, which I hate so much. Read more
After they gave us an 8" sub instead of the 16" sub we said we wanted, we were pretty peeved. Get home to open our other sub and... found this measly amount of guacamole on our #6 veggie sub. I can't believe I paid $12+ for a sandwich with a few slices ofcheese, some lettuce, and a couple tomatoes. Other stores have never been this stingy. Won't be patronizing this location againin the future. Read more
Drive thru only. Never reopened dining room or even pickup after the pandemic. Even delivery is hit or miss. Sometimes the app... doesn't allow delivery to my house, sometimes it does. I suspect they turn off delivery when they are short staffed. I've livedhere since before the store opened 15 years ago. I *know* they deliver to my house. But only when it's convenient for themapparently. Read more