Reviews for Pizza Hut in Elgin, IL
Good service and staff. I wish they had given more marinara sauce for the cheese stick. The small cup is not enough for the 5... cheese sticks. Read more
Horrible place. It's not a good place to order. Rather order to any other pop and mom shop or some other pizza hut location, if... looking for pizza hut only. Trust me they always mess with orders. Don't even feel sorry for the mess. Importantly they willserve you cold pizza, not sliced, you could feel the toppings are not even fully baked, too hard pizza seems prepared and keptfor long time without putting in oven. Request everyone - please don't get fooled from this location atleast and give them whatthey deserve. Respect your hard earned money and health. Owner has written in reply that his team helped. But I never visitedthis location after. And request all to be safe than sorry. Read more
(Latest review 06/14/22): Had to write all my reviews in the same post since there's no option to add a new one. Anyways, after... giving this location several tries since it's the nearest one, it just doesn't improve. Received burnt breadsticks & the pizzahad some kind of red peppers (not even on menu) we did not requested! Quality is just not the same. & of course they don'tinclude the survey on the receipt. ----------------------------------------------------- (Review from different day): They neveranswer the phone & they take an hour or more to deliver which by that time food arrivescold. ---------?-------------------------------------------- (Review from another day): Only way to guarantee hot pizza is topick up since delivery is always an hour or more. I've mentioned to them several times how it's been MONTHS since their phonedoesn't work & they still haven't done anything about it. No point in having curbside pickup at this point if you can't call tocheck in. Read more
Unfortunately, I received a cold pizza twice. Although it was the only drawback, it is very significant when it comes to pizzas.... In addition, the atmosphere in the place is very nice, the service is polite and efficient. Read more
So we got a large pan pizza for curbside pickup and when we were halfway home, I opened the box to take a bite and I noticed the... crust was completely different. It wasn?t the original (legendary) Pizza Hut pan pizza crust they?re know for. So my fiancé andI drive all the way back to the Pizza Hut since their phone NEVER WORKS. I told my fiancé to take the pizza box in to show themthat the crust isn?t the same. We are completely aware that due to COVID restaurants don?t take touched food back, however theguy who runs this place took the box back with his bare hands; in addition to this he said the original pan crust flavor doesn?texist anymore which makes no sense because we ordered a flavorless crust. Again, we had no intentions on getting another box ofpizza, I mainly love Pizza Hut for the crust, so we just wanted a replacement. Overall I?m concerned that the place doesn?tfollow certain precautions especially when Covid cases are so high. He and another guy were the only ones running the Pizza Hutso obviously he was helping in the process of making the pizzas. My fiancé used their bathroom as well and for someone who isnot high maintenance like me, he said the bathroom looked like it hadn?t been cleaned in years. There were bugs and fungusgrowing on the left corner of the bathroom and toilet brush was thrown in the middle. Very disappointed. If that?s the bathroom,imagine how unsanitary our food is. 1 star since the pizza looked good though- still not the same pan crust even after theremake. Read more
Worst fast food experience of my entire LIFE. Pizza came two hours late, cold, wings were cold and barely had any sauce, and... pasta was the wrong one. As someone who worked in fast food, NOBODY CARES AT THIS LOCATION. Called corporate already. Absolutelypathetic. Schaumburg location is your friend. Read more
Horrible I am writing this review real time , i wish i could give less then one star. first time ordering from this location.... Let me start by saying i ordered an edge pizza but half without a couple toppings, as well as BBQ boneless wings and a MARINARApasta (which includes breadsticks)We ordered at 9:50 , and received our order delivered at 11:45. I immediately called corporateafter receiving this.... at 10:30 when the order was still in the oven I started to get concerned as no one contacted me to letme know it was out for delivery. I kept going downstairs to check if was maybe left at my door and nothing. At 10:45 i calledthis Elgin Store location and they literally hang up as soon as they answered and at 11 they closed so there was no way tocontact them. So as mentioned urgent matters corporate number was called. I Was connected to the very patient and respectful mannamed aaron, which i explained to him -Wrong Pasta / Burnt and hard breadsticks -A completely wrong pizza -Wings with barely anysauce Oh and the worst part because it took almost two hours everything was cold. I should have trusted the reviews and notordered from here. I am Glad AAron from corporate could take down a report and help me, hopefully i get my $60 back. Do not eathere ! Read more
DO NOT ORDER FROM THIS LOCATION! We ordered 2 stuffed crust pizza with cheesy bread sticks and soda.Pizza dough did not taste... fresh and looked pretty old. We also tried calling this store but nobody answers the call. The driver forgot the drinks as well.Worst experience with pizza hut Read more