Reviews for Wingstop in Elk Grove, CA
There sign says they're open till midnight. Went in 20 minutes before midnight and they told me they weren't accepting... walkin-ins. Turn your lights off lock your doors and maybe change your store hours if that's the case. Read more
I called in my order 30-40 mins in advance and they still didn?t have my order ready. They gave my order to another person, who... already opened my food and ate from it. My husband called in and they said it was done, which was a lie. After an hour, theytried to give me food someone already put their hands in and ripped the bag open. No one was wearing gloves, wearing maskimproperly, touching cans without cleaning their hands, and the lady literally tried to give me food that has been tampered withby another customer instead of making me a new order. I been there long enough for them to apologize and remake the order due toan error on their behalf. I would of been understanding if they just admitted to the mistake and not try to pass it off like itwas done when I was waiting there for 45-1 hour. Read more
I like the fries. They have a unique seasoned flavor that's very good, although the amount of it can be hit-or-miss. Sometimes... they put the right amount. Other times there appears to be no seasoning. I'm not a fan of the wings. My rating is for theoverall food quality, even the wings (although I don't like them), and the helpful and friendly staff. The reason I don't givethis location 5-stars is the wait time. I don't understand why a regular fry order (no wings, no drink) takes 20-25 minutes. Iunderstand 10-15 minutes. But 20-25? Update: 3/9/22 - I guess the time of day determines how long it will take. Case in point,I bought fries at 3:30 pm and it took 8 minutes. So I'm bumping up my score to 5 star. Read more
Very sad to say this is our last time going to this Wingstop and we will be encouraging everyone we know NOT to come to this... specific location. The last 3 times have been horrible experiences. 1. They tell you it?s always a 20 min wait when we have towait 45+ minutes. While waiting we even notice they never change up this time even though we see in store there will be a waylonger wait. 2. They have messed up every one of our orders! Whether them forgetting a meal completely from the bag, a ranch ortwo, it?s always something. 3. Customer service isn?t the greatest. It?s clear they can care less even when we point outsomething is missing. No apologies or care. Today we went in and specifically told the staff the last couple times we?ve beenhere have been bad experiences due to missing food and excessive wait times. The staff member said the wings were all in onecarton. Got home and a whole order of wings were missing! Asked for a manager and they were hesitant to give us any info. Noapology. No compt meal or anything to try to make this right and us having to go back and forth twice just to get the dinner wepurchased! And get this - even after going back, the meal was STILL wrong! Honestly shameful. Do not come here! The supposed?supervisor? Aaron did not help at all and was one of the staff who didn?t care to help us one bit. No sympathy, understandingor apology after expressive frustrations over these last few visits. DO NOT COME TO THIS WING STOP!!! Thought the newmanagement would be better but we were very wrong sadly. We love Wing Stop and will have to drive extra far to get great service(EG FLORIN LOCATION). Read more
We had placed a pickup order and we were very satisfied with how well and tasty everything was made and it was very neatly... packaged. The new owners seem great so far, thanks guys Read more
Don't do it bruh. I've given the new owner 2 tries and they struck out both times. This time being the worst. I wasn't worried... that a wing was missing, but 3 of the Wings looked weird. Of the regular-looking wings, some had a horrible after taste. As forthe rest of my order, The Voodoo Fries did not have any of the Louisiana Rub and only tasted like the cheese. The Seasoned Friesweren't seasoned. Yea, unfortunately that's for sure the last time, I'd rather drive out of my way to get it from somewhere elseat this point. Read more
I loved the food in the past but the store has gone downhill recently. All the soda is out of order, long wait for food, and... terrible customer service. This most recent visit my wings weren't cooked all the way! I had to throw them out. Read more
Just horrible. Missing 3 of 4 meals. Food dumped in bag. Doordash reorders missing items, hour plus-plus canceled out the blue,... no reason. It's 8pm, nowhere near closing. This location It's the worse. Read more