Reviews for Baskin-Robbins in Elk Grove Village, IL
very friendly staff , fresh food , excellent customer service.
I ordered cappuccino blast which I always order the same drink at baskin robins but the taste changed or they made it wrong.... This is why I don't like drive-thru cuz I can't see how they make. I couldnt get in to the store cuz the door was locked without any sign. I wont go this location. Read more
Door was locked despite sign saying they are open. I guess they changed to drive thru only without posting the change any place... online nor on the front door. Read more
I spent $8.31 for a Banana Split here. I might be wrong but that seems a little high. If I wasn't having a fat-moment I don't... think I would have paid for it. I know not to go here for a Banana Split next time. Read more
Ordered a chocolate shake and a peanut butter chocolate shake, not really sure what the second one wound up being but it took so... long to make I just took it. The shakes were very liquidy to the point of barely being a shake. Not the first time this locationhas screwed up my order but one of the more disappointing ones. Read more
I had ordered an ice cream cake with a Happy Birthday message for my daughter online. I paid for the cake, and was scheduled to... pick it up on May 15th at 4:00 pm. I got there right at 4:00, and I was told that the lady who makes the cakes was sick, so nocake was made. I said, "Well why didn't anyone tell me that?" The employee said, "Well, I just found out when my manager toldme 2 hours ago." I said, "So then why wasn't I told 2 hours ago?" She said that she didn't have my information; I told her myinformation was on the order, and she said she's not the one who does that. I was furious. I understand things happen. ButTELL ME that. To just not communicate with the customer when you can't give them what they ordered is so lazy. In what worlddo you take an order (and money) from a customer, don't make the item, and just shrug your shoulders? Because of that, it wastoo late for me to get a cake anywhere else. The 3 people involved in this dropped the ball. They didn't care whatsoever. Andthe fact that the manager was involved is very telling. Irresponsible and lazy business. Read more
I go to this branch even though I have one in front of my house. I like the service and accuracy of service. Ankur is always... pleasant to deal with. Great job guys!! Read more
I stopped by to pick up my order at 10:00 and even though the location says it closes at 11:00 two employee with clown face... painting said restaurant was closed. Read more