Reviews for Dunkin' in Elk Grove Village, IL
Editing my review since moving to night shift. Come here for my coffee everyday around 7pm and the night staff working are... always attentive, friendly, and professional. Food and coffee are always great now. Its like night and day from the day shift. Read more
The man who took the order was having a really hard time taking it, spent about 5 minutes waiting before they took the order.... The woman at the drive through window was completely confused and they messed up my drink, after repeating it twice. Read more
Our favorite neighborhood place! Staff are hard working and I've rarely ever had an issue here. Recommend trying this place out... if your in the area. Read more
Amazing customer service :) I have gone here pretty much every week day for the past year & the employees are awesome. The drive... thru is quick & the employees remember my order and have it ready for me (which is especially great for busy mornings). My orderis always made perfectly, too! Read more
I?ve been coming to this Dunkin for months since I work in the hospital down the road and the staff is always friendly and... smiling and my food is always delicious. It does get very busy, but that?s because they?re good at what they do! Read more
Great selection of doughnuts. The doughnuts are soft and delicious, worth it for their price. Coffee are good taste and... excellent. Cashier are very nice, friendly and they repeated your order. Their customer service is excellent, veryknowledgeable. Fast serving. The store is super clean. Nice place to get a morning bite. I would come again to these shop. Andwould recommend to my friends and to my colleagues. Read more
Absolutely rude employees that work there. Every single time I go there, my order is wrong, and when I politely say this is not... what I ordered, I am always faced with the employees rolling their eyes, talking with each other, laughing and then all lookingat me. I do not exaggerate that this is every single time, even my husband that goes on his way to work has faced this sametreatment.. and if anything a male employee got very rude and nasty with him. I am not sure why these employees must be likethis. But I hope management talks to them about customer service since they obviously were never trained properly on this. Read more
Shout out to Rahul...amazing service and he is always smiling and cheerful even during rush hours. I've been a customer of this... location for several years. I'll admit I have encountered rude customer service before, but once I've spoken with the districtmanager and DD HQ...a great turn around. Thankful for their quick, accurate, and respectful service. Join their new memberprogram (free enrollment) Dunkin' Rewards (formerly DD Perks); for exclusive member deals. Read more