Reviews for Dairy Queen Grill & Chill in Emerado, ND
This place just needs to be shut down! I was in the drive thru and the person at the drive thru window left several cars sitting... in the drive thru line waiting on service for over 30 minutes and no one moving! Very, very bad!!???? Read more
Me, my mom, dad, my nephew and son (both 1 year old) went to DQ tonight after going to the pumpkin patch. We were greeted by a... very nice young man who took our order. He ensured he had our order correct. Upon getting our food, we realized that we weremissing a milk from the kids meal and I went to ask for the milk and the ice cream from the meal deal. There was a lady at thetill and she started to ring up the milk and ice cream and I said oh we already purchased it. While this was happening, theyoung man went and grabbed the milk and she got the ice cream. Once she brought it to the table, I realized that I didn't havemy BBQ tossed chicken. It was just plain, so I said we didn't have the correct item and showed her the receipt. Sheaggressively grabbed it and signed then went back to the kitchen. My mom said "without the attitude would be great" as shecontined to sigh and walk away. She was heard saying "oh my god" in the kitchen. When she brought the correct order out, she putit right in front of the kids who are obviously going to reach for the steaming hot food.. she then took the plain chicken. Shedidn't put the toast on the new order so my mom said can we keep the toast. She gave my mom a look and let her grab it. She thenwent back to the back and came out shortly after and started vacuuming (from experience this isn't cool to do while customersare in the dining area) and the young man mopped. Seemingly getting ready for closing, even though the posted hours were until 8and it was just after 6 at this point. The young man did some small chat with us about the kids and was very nice. When thevacuum started, it was loud and made both the kiddos get scared. They both started fussing and wanted out of highchairs. As anymother knows, once this happens, it's hard to get them back into eating mode and back into the highchair. Thankfully, theycalmed down and went back to eating without much trouble. For us being the only ones in the seating area and mind Read more
I know they are relatively new owners but this is ridiculous. I use to enjoy stopping on my way home from work for a chocolate... malt at first I thought "they are learning" apparently not. I'm old have never had a malt I couldn't eat. But today I did. Mygod how is it possible to make chocolate malt so discussing you throw it away. Read more
If it were possible I would give this place 0 stars. This place has never been the best when it comes to customers service but... lately it has become terrible. The website says it is open until 9 pm and 10 pm for drive through. I checked the time onlinebefore my husband and drove all the way out there only to find a sign stating the place now closes at 3 pm! Fast forward severalweeks and my husband and I decide to give it another try. This time I called first and I was told they closed at 8 pm. Myhusband and I get on the motorcycle and head out for banana splits. We parked right in front of the door while a young man(employee) watched us park. We were not greeted when we walked in and the young man walked away from the counter. I took my timechoosing what I wanted as there wasn't anyone to take my order. Finally the young man returns and tells me we have to order ourfood to go as it is almost 7 pm. I am furious at this point. It is no where near 8 pm and we can't really take ice creams for 2on the bike. When I called, I should have been told there were 2 different closing times. As this restaurant lobby isn't verybig, there shouldn't be a need to close the lobby early unless there is a major staffing issue. It still says the lobby is openuntil 9 pm and the drive through is open until 10 pm. I will either drive all the way to Park River or Grand Forks if I get acraving for DQ. We went to Coldstone Creamery and had amazing ice cream served to us by nice employees. Read more
Not sure who the new owners are but it has went down hill so much. This evening they couldn?t even flip a blizzard because the... ice cream is so runny. They haven?t had chocolate ice cream for 3 weeks now. They haven?t changed the menus since it was sold tothem. The blizzards are now normally filled about 3/4? from the top instead of the normal very full. The list goes on. PleaseDairy Queen franchise do something. It was always so good before it switched hands. Read more
Dairy Queen on 201 Veitch st, is the best one in EMERADO! Cleanest restaurant iv ever been too! I drive across the city just to... get one of their cakes! They do an amazing job and always always have a variety, they will even pack your cake in a box with icefor the long ride home! NICE PLACE TO GO WITH FAMILY. HIGHLY RECOMMENDED!!! Read more
Very poor service, food was equally awful. We ate in and they ended up bagging it anyways, she brought our food and said to... check it but walked away. We were missing a burger, and when they were told she came and checked (which is fine) but she kepttrying to tell us what we were missing even though we showed her what we were missing, she had our receipt in hand and still wasquestioning us, everything was out on the table and she could clearly see the food we were missing. Told us that we couldn't getextra sauce for burgers because it was portion controlled, even though there was barely any on it. As people were coming throughthe drive-thru we could hear the workers saying "I don't hear you, go away, go home " and very sarcastic "I love my jobs. Needold management back, this ones awful. Jobs aren't fun but no need to be rude. Also had our children with and they decided to Notget ice cream because the workers were so rude Read more
Ice Cream is always a good treat anytime of day or nite and its great having our local Dairy. Queen to take advantage of when we... can..... Read more