Reviews for Dunkin' in Essex, MD
The person who is taking the orders today 02/09/2022 is rude, he does not know what customer service means, you should never... yell at a customer, please DD Team send that person to take customer service classes, very bad image Read more
I always go to this dunkin because it's the closest one around. IF I could go anywhere else it would not be here. They always... run out of doughnuts everytime. They also burnt my food every single time like they are in a rush. Read more
Very clean, very fast service. The food was fresh and the people working there were very friendly. Great atmosphere to sit down... and eat/work/chat. Read more
My mother and I decided to make a stop at dunkin drive thru everything was fine until we went to pay and my mother whom recently... had a hip replacement could not reach with her payment of change gently tossed it to the man's hands who she apologized to forlack of reach said " would you like if I did the same thing with your COFFEE!" He just so happened to be very short and alsohandicap because he was about 4 feet tall.. And I'm just having a hard time understanding why they would put a person at thedrive thru who isn't even tall enough to hand you your payments or orders because you can only get so close to the window beforeyou need to reach out and make sure your customers are getting a secure transaction. Read more
I was treated horribly by the Indian woman behind the counter! Horrible customer service.. Back story: I am a regular customer... who uses their drive through most weekday mornings. Usually, when I use my credit card to pay, I am handed it back shortly afterit's swiped, along with my receipt, prior to the bags of food. Unfortunately, this morning my bags were handed back to me and Ididn't realize my card was not returned to me. The usual flow was interrupted and before I even noticed anything was wrong, Itook my bags of food and pulled off and I didn't realize my card was not in my possession. Hours later when I went to use mycard at another merchant, I noticed it was missing. I tried calling their store but their phone was not accepting calls. I hadto drive a great distance to return to their store. After returning to their inside counter I gave my name and my card washanded to me. I then asked for a small cup of coffee for my inconvenience, especially since I had to drive a great distance toreturn. I was told, "No we are not giving you any coffee and its your responsibility to get your card. We can't do that foreveryone. And don't ever come here again!" Of course, I loss my composure and became loud with anger! I asked for her name andthe manager but she said the manager was not in! Read more
The products here are decent, this is my go to location in the morning before work. But if you don?t have an item on the menu... anymore then take the item off the menu. Read more
They have the freshest donuts ???? at this location in friendly worker's 10/28/18
When the owner is there, he won't let you get the dunkin donuts promotions as free coffe and stuff like that. Very... unprofessional and ridiculous Read more