Menu for Estérel Resort in Estérel, QC

Reception staff and concierge were very friendly and accommodating. We were thankfully able to have an early check in and that... allowed us to enjoy the spa a bit more too. Beautiful views and we enjoyed breakfast and dinner at Chais58, the food wasgreat! A couple of things; there was lot of noise from other guest at night, loads of ladybugs in the room (probably with theseason changes)and the hot tubs and pools didn?t seem very clean with lots of debris flooding around and slightlyovercrowded. Overall I gave a 4 star because we did have a wonderful experience and If check out was later that would of gavemore time to enjoy amenities considering the high cost. I definitely will be back and hopefully can change my rating to a 5star. Read more

Worst customer service ever. I never experienced such a confused and unorganized staff. I forgot my electric toothbrush in my... room and have called the hotel the next day in order for them to set it aside. It?s been over a month now that I have beentrying to talk to someone. Each time I call, I get transferred to another person. When it reaches someone else?s extension, nosurprise no one answers and I have to leave a message. The few times I was able to reach someone they said they would follow upby email or phone. I have given my information numerous times and explained this to many employees. After a month, I still haveno news, no call, no email, nothing. Even if they don?t have my toothbrush, the least the staff could do is respond to me andact professionally. This place is supposed to be ?high end? yet they can?t get back to you on a simple matter and waste yourtime by me having to follow up in vain. Unacceptable. Read more

Cannot believe people are rating this a 5 or even 4,3 star. Service is literally the worst. No is no attention to detail. The... resort does not feel luxurious. Not one part of our stay was worth $1600 for two nights. Absolutely DO NOT come here if you haveany kind of standards. Read more

To anyone who reads this, I would recommend this resort during the winter. This is due to the fact that the maintenance is very... bad during the summer, no employees clean during the day, the entire place is family oriented so there?s no « quiet » .Additionally if you ever get served by Natasha, good luck. She charged additional fees at the end of your stay and on the phonethey can do nothing but make a « file » do they can review it. The baths are jets do not work and the cold one is pisswarm. On the bright side, the restaurants are amazing in addition to service. Read more

Was a bit thrown off when we entered the hallways and the carpet was ripped up. It had an (obvious) under construction feel and... for the price we thought oh no... BUT upon entering the room we were quite happy. Very nice elegant set up. BiG bathtub for 2,nice fireplace with TV's on either side. Even when we had a minor issue the hotel receptionist went out of her way to call theroom afterward and have us come down and make sure everything was fixed and we were happy. Very nice to see the concern from thefront desk. And ill note i have seen some hotel carpets i wish theyd rip up so i can appreciate that that is being done. We willbe back and i look forward to seeing the place then. Beautiful property, nice pool, close activities to do..and the food.... Wasamazing. I only wish they hadnt been so busy!! All 3 restaurants were full! so reserve ahead!!!! Read more