Reviews for Dunkin' in Etna, PA
After waiting in line for almost an hour to pick up my mobile order, nothing was correct. I ordered a pumpkin donut, English... muffin breakfast sandwich with extra egg and cold brew with light ice. Literally everything was wrong. No donut, no extra eggand drink packed with ice. Even in a mobile order where everything is printed out in front of them. They changed the store todrive through only, so after I discovered that they forgot to give me the donut and extra egg on the sandwich I paid for, Itried to go into the store, but the doors were locked. I tried to call the store standing outside, no answer. The line wasjust as long, if not longer, than before and I did not have another hour to waste for them to fix their mistake. Left anegative response on their survey on the mobile app and the manager/ owner called me. I explained what happened and she gave methe excuse of short staffing and them being retrained. Said she was going to send me a voucher for a sandwich and donut to makeit right and was putting it in the mail that day. As I'm sure you're not shocked that I haven't received that voucher from 2weeks ago in the mail. Workers reflect management. ??????????? The $12 sips of cold brew and incorrect sandwich was not worththis dumpster fire of a store. I'll stick to small business and more competent companies. Read more
The dirtiest place I have ever seen for a donut shop. If you don't care about the bathrooms, I can only imagine how dirty the... rest of the shop is. Planned on making a purchase, but when I saw this, decided no way would I get food here. Read more
Bad experience. Gave us completely wrong drinks. We got back into drive-through line only to find out they didn't have the... drinks (hot chai latte) to begin with. They actually just gave something else without telling us and of course took our money.They replaced the drinks but didn't give a refund. They didn't account for cost difference. The donuts were good! Read more
One of the best DD's I've been to. Nice staff, clean. Definitely worth a visit for their coffee, donuts and breakfast... sandwiches. My personal favorite is the maple bacon crossiant ???? Read more
Pretty bad experience at Dunkin Donuts this morning. Started off being told they "weren't making lattes". Went to get a Coke, no... Coke. Only choice was Sprite. Ordered a couple Croissant Breakfast Sandwiches. While waiting a customer spilt a large drink, noone went to help her and her children, even though at this point multiple employees were inactive. Customer in front of mereturned their food to be re-made. At this point someone came out to tell the employees not to take anymore orders forcroissants or bagels. I was next to get food and waited while drive through orders were completed. . . People that came in aftermy wife and I got their food. I checked in to see if I was next and got "No one ever made your food?" Then "Sorry but we can nolonger make these sandwiches." Just to be clear, when it was our turn there were still Croissants, I watched several goout. Basically, they were disorganized and not prepared to help the customers that came in while we were there. Both McDonaldsand Burger King are within walking distance and would be FAR BETTER OPTIONS for breakfast. Read more
Unfortunately, every time I go to this location I am left dissatisfied. I want to love you, Dunkin! I got a ?sugar donut?... recently but they forgot to put it in sugar. It was kind of like a funnel cake. I got snackin? bacon earlier in the year and itwas covered in solid white bacon grease like it was pretty old. Read more
This location is horrible. The mobile order function WAS convenient until they closed the lobby and now I have to sit in the... drive thru for 30 minutes for a cold coffee (even though the "walk-in" option is still available on the app). They are slow andthere is A LOT of talking by employees instead of trying to get customers served. I have gotten snackin' bacon several timesthat has been raw and my young daughter almost ate it. The coffee has no consistency to it - sometimes tastes like it has beenthere for days. Quality and service is poor and I will be using Starbucks and I am recommending others to do the same. Read more
One of the best Dunkin ever, my niece always asks to go here on Wednesday nights. It?s a pleasure. The only thing I am concerned... about is when I go at mornings, they NEVER have donuts or drinks. Read more