Reviews for Dunkin' in Euless, TX
Absolutely unprofessional crew. Was there Sunday around noon and the line cook (glasses, dreadlocks) was loudly cussing and... yelling that she wasn't remaking anything. The lobby was completely full of people waiting on late orders. The girl making thedrinks kept stopping to take more orders. Not only was she unable to focus on one thing at a time, she had ZERO sense ofurgency. Moving at the speed of smell. (Wonder why they were so backed up) I also deliver from this location and they are oftenunderstaffed and confused. Go to the Shipleys down the street. This place is an absolute joke. Read more
I'd avoid this one for now. The lobby is closed so it's impossible to figure out what's going on. Long, inescapable drive... through (wait time at least 10+ before ordering, good luck with online orders) and they have no idea what a chocolate Long Johnor bar donut is when asking about their available selection. At least the coffee was pretty good. Read more
Just waited 20 minutes in line and was told ?one moment? when it was finally my turn. Okay fine normal, ten minutes passed by... and I said ?hello? she tried to make us wait longer. Someone else came to help (bless her lol) and when we got to the window thelady did not apologize or acknowledge our 30 minute wait and one of our drinks were not filled up all the way. The drinks tastedfine but haven?t had that bad of service in a hot minute from my beloved Dunkin. Won?t be returning to this location. Also no wecouldn?t get out of the line as it was a one way blocked in drive thru???? Read more
I visit this dunkin? donuts location often as it is close to my house. I never had any issues with it until today. Upon... receiving my coffee order, I noticed there was a long strand of hair inside of my drink. I was grossed out to see it. I askedthe manager if I could have a remake of my drink and before I could finish my sentence, the manager was very rude & interruptedme. He repeatedly said no before I had the chance to explain to him about the issue with my drink. When I did get to finallyaddress the hair in my coffee, manager looked annoyed & stated that it was my own hair that was in the coffee. Manager did notapologize to me or seem sympathetic. He was rude and was accusing of his customers. I suggest others to not buy from here. Read more
It was the first time that I ventured in there although they've been here for a few years now. We had a nice after dinner... goodie. I had the very berry strawberry ice cream cone while my date had the classic rocky road. Yummy ???? Read more
Just left. There was one person in front of me, and one behind me. I mobile ordered so i had already paid. Waited for about... 15 minutes before I was even acknowledged, even though I was in the drive-through. Once they had accepted my mobile order, Iwaited in line for another 10 to 15 minutes even though there was literally only one person in front of me. Once arriving atthe window, they had a different order and tried to charge me. Never going back. Updated. Just started drinking it and foundout there was a bug in it. Literally didnt open the drink yet and its in there???????? Read more
The ladies here are always so nice when I come and make the coffee perfect! Decided to try a different location this morning... (NEVER AGAIN ????) and they got my coffee order wrong 2x (2large caramel iced coffees w/cream and sugar, easy ice) so I camehere seeing if they could just add what was missing and they gave me while new coffees and apologized for the other locationsmistakes. Thank you Kayla Read more
I went in to the store to get a couple donuts today, and the service was horrible it took them 5 minutes to even acknowledge I... was there. I placed my order and the staff went back to talking to each other. It took them 15 minutes to get me 3 donuts thatwere there on shelf. They simply just forgot my order even existed even though it was not busy. I will not be coming back. Read more