Reviews for Panera Bread in Exton, PA
(Older) Woman working front counter was incredibly rude and short. I?m soooo sorry to have bothered you by asking for help with... a delivery order that wasn?t on the rapid pickup shelf. Perhaps customer service isn?t where you shine the brightest - just myopinion. Read more
I normally have a good experience at this Panera Bread location but yesterday wasn't good. While I waited and ignored by the... front register lady, I watched how she handled the pastries with her bare hands and she could have easily slipped.on a pair ofgloves which they have. I asked her why she wasn't wearing gloves and touching all the pastries she got annoyed and said she isnot having a good day. I asked her to please wear gloves and she slammed the pastry box on the counter. Then I started gettingannoyed. Number one, when customers come in, acknowledge them not ignore them. Number two, smile and ask what can I get for youtoday instead of saying you are having a bad day. Your customers are there to get food and they are not there to be apsychiatrist for you. Number three, wash your hands and put on a pair.of gloves and serve the person with a smile. All these arebasic common sense and asking to wear gloves i didn't think was too much to ask. I asked for the manager and the manager cameout and served me and I told her the story. I told her that lady was the face of Panera Bread because at that time she was thecashier and if that is the kind of employee in the food business it will get around in the community. So please, give youremployees good basic customer service training. As I was paying, the manager offered me my free birthday pastry which iaccepted and thank her for it what I did not like was when she asked me if she can discount my pastries I guess for thetrouble. I said no, you.don't have to do that. After that experience, nothing could silence me! A good customer service is whati want!!! Read more
I often get catering from here for work and have it delivered (although I've picked up, too). When I'm in the area, I'll stop... for a snack. I don't have a single negative thing to say. Our catering is always fresh and delicious. And the one day that Istopped in, they were short staffed and only packaging meals for takeout (although you could still eat in). They were stillquick, and the employees were working together and laughing and joking, making the best of a bad situation. It was really niceto see. I'll continue to be a frequent catering customer. Read more
Had an overall good experience at Panera in Exton today. The ordering system worked well and was intuitive. The food was... prepared promptly and I was notified when it was ready. The food was fresh. And the dining area was clean and condusive togetting some work done. What more can I ask for? Read more
Food is standard Panera which is tasty and fresh. However, take out window took 35 minutes to get food after ordered. Sitting... in idling car exhaust. They need a different system. Sent me an unsolicited email saying "sorry you waited so long" butoffered nothing such as a discount on next order or a free cookie. Next time hope they have curbside. Read more
It was ok, my cashier Taylor was curt and to the point. I honestly felt like I was bothering her. She was short with me that I... didn't order all I planned on ordering. I was taken aback by her abruptness. Furthermore, I asked for my bagel to be sliced andit was only cut into at the top. Had to cut it myself at home. How hard is it take make sure a bagel is cut in half. Read more
Why else would you go to a "faster" food restaurant than the food? The food is delicious and fresh. The coffee is great! The... smoothies are bomb! (That's really good if you're wondering) What keeps me coming back, though, is the staff. No matter whattime of day I go to this specific Panera, I'm greeted by the the friendliest staff who always have great suggestions when I'mstuck on what to order. Ja'ala (I seriously hope I spelled her name correctly) greets me by name, and remembers my order. Thatblew me away since I just met her. It shows me that she, along with the other staff genuinely care about the customers. I feelvery welcome when I walk into Panera, and it makes me want to keep coming back. Great food. Amazing staff. Quick, efficientservice. 5 stars! Read more
Patrick is the best employee at Panera. He makes my daughter feel at home. She asks if she can go see him every time we pass the... restaurant. Great hire Panera! Read more