Reviews for Chick-fil-A in Fairfax, VA
Service kind of slow cashier was nice person handing food out didn?t look like she wanted to be there at all had an attitude... couldn?t catch her name. Dining room experience 10/10 Art Kelly was such a sweet person making sure I was enjoying my food andwasn?t missing anything or wanting more sauces/dressing. He made my night customer service from him was one I?ll never forget.:) Read more
The team at Chick-Fila is always quick and friendly. Food is always fresh and tasty . Service is always quick fast. Great... customer service! Read more
Recommended for Indians since we hesitate for other meats plus they said they specialize in chicken. If you're looking for a... great meal in $10. This is the place. Read more
Such a terrible operation and a manager on duty, Roberto Chang Chian, for usually top notch brand. Ordered frosted coffee and no... warning from the cashier, it would take extra long. Waited and waited, then found out my drink was continuously stopped to befrosted by the manager, because he wanted the floor underneath and the side of the frost machine to be micro-cleaned. Afterwaiting almost 10 mininutes, I made a complaint that they should make a drink first since the customer had been waiting longtime and clean later. Being in the restaurant industry for past 30 years myself, that was indeed right thing to do. I told him Iwouldn't have ordered the drink if it would be delayed like this. But instead of making the drink right away, he went to theregister and gave me my money back in cash, that was actually short because he didn't calculate taxes correctly. What about mytime waiting! No apology whatsoever! Read more
I always have a pleasant experience dining at the Chick-fil-A at the Fair Oaks Mall location. I remember years ago I actually... met one of CEO'S and He was one of the most pleasant and kind people I have ever had a conversation with. His picture was on thewall of this location at the time. Well, I said all of this to say I had another truly wonderful experience this past weekendand this time I remembered the the name of the individual - His name is Art Kelly, what a pleasant man he is. Before we couldsit down he greeted my daughter and I with a Hello! and proceeded to wipe down the table and sanitized the chair seats. Howrefreshing is that!!! He didn't stop there - he came back later and asked if we needed extra sauces or more to drink. What Ifound so extraordinary about him was he treated each individual with the same kindness. I truly love the words "CustomerService". I give this Chick-fil-A location six stars ???????????? for being able to implement what most eateries can not. Thankyou - Art Kelly for your service!!! ???? I said a little ???????? for you. Read more
I remember I worked here 12 years ago or so for maybe a month. There was a $100 bill in my register that went missing... apparently, so they took me into the managers office to grill me. I had no idea who took it, but obviously were trying to accuseme. I was offended and soon after quit, but not without them having deducted $100 from my final paycheck. I just remembered thisexperience and decided to leave you a 1 star for treating your employees like garbage and illegal practices. Imagine deducting$100 from an innocent person who quit because of the accusations, while the guilty party probably continued working there andmade a clean extra $100 that day. Read more
The store is clean and well organized. Service is a bit slow but their Cobb salad is great. Chicken strips are soft and tasty.... Waffle fries are crispy not saggy. Kids? meals are just perfect. Ordering drive thru is not good because the last time I ordereddrive thru some of my orders were missing. Called them & they said you can come back and get it. It?s a waste of time/gas goingback and forth. So ordering inside would be a great option and to check the orders are complete. Read more
Very nice employees, food and ice cream was great. Got 4 cones! Very well priced.