Reviews for Chipotle Mexican Grill in Fairfax, VA
If I could give zero stars I would. I placed a mobile pick up order. Despite showing them order number, confirmation, etc they... said nothing they could do. I then asked for refund. They told me they couldn't talk to my bank. I then showed them they didcharge my card and that my bank won't be able to do anything while it's pending. I then asked to speak to manager's boss andthen she told him to offer me a free meal. I laughed and said I have no trust in you all. I had to contact customer servicenumber for refund. Read more
This location is very inconsistent. Sometimes it?s ok. Most times not. This particular time I had huge chunks of green pepper... (partially cooked) in my food. The queso sauce looked like one big clump. The girl preparing my order tried using the servingspoon to spread it out but it was barely budging. I got the vinegarette but it was mostly oil and didn?t taste the same. After Ishook the container it came in it still appeared to be just oil. I work in this shopping center so I would frequent thischipotle but since the quality and service has gone down quite a bit, I won?t be going back. Read more
Worst chipotle when it comes to online ordering. 3 times in a row they've not given us something we ordered. Past two times have... been the dressing for the salad. Like, thats one of the main ingredients. Other time, they left out two things in the salad.Check your bags before you leave. Read more
Do not come to this one!! The lady who prepared food will give you the tiny tiny portion. Not only increase the price but only... less food?!!!! I told her white rice, she only give me smallest portion of rice, everything is small portion. Read more
Would rate 0 if I could, I got home 15 minutes ago and my bowl had a piece of tape in it. In the photo below it?s folded up but... it measured flat about 6 inches in length. So gross! Makes me wonder what other non edible objects are floating around in thebowls! I will be going to the fair lakes location from now on! UPDATE: Went back in to let them know since my order was takeout and I had to wait quite a while for someone to come and talk to me. Employees just walked by without saying anything. I hadto flag one down. Read more
Finally a Chipotle that's clean with great food! I've had my share of experiences at Chipotle and this is probably the best I've... visited! Parking is all around the restaurant. The lobby was clean during our visit and the staff was friendly and accurate incompleting our order. Excellent visit???????? Read more
Poor customer service, dirty, no baskets or trays, Guac was browning, behind on orders. Missing dining condiments, like salt and... pepper. Had food all over the floor and tables. Sat there over an hour and no one came out to clean the dining area. It wasn'tbusy. Now I wonder how clean the kitchen and employees are. Disappointing. I've seen better. Shame when you want to get up cleanin a restaurant and don't even work there. Read more
The location itself does a decent job, but the price hikes have been unbelievable, so I've stopped frequenting this location.... Prices charges now are comparable to some steakhouses. This is not a complaint on the employees or management. But in lieu of away to make our voices heard about Chipotle restaurants et al, I'm reviewing the one I used to frequent most. Read more