Reviews for Dunkin' in Fairview Heights, IL
Do not waste your time here. Coffee is overpriced. Ordered a large cold brew with creme and sugar after waiting 10-15 minutes in... line to the speaker. Took about 2 minutes to even get my order into the speaker. Person was obviously overwhelmed and upset. Wasshort and to the point, but not rude. Took another 10 minutes to get to the window to pay. Short and to the point, not friendly.Oh well. $6 for a large cold brew that's 75% ice. Waited 30 minutes for large cup of ice with a little bit of coffee in it.Wasn't even mixed. It was a large clump of chocolate with some creme and gritty sugar. Can't order inside anymore to avoid thedrive through. I'm not getting an app to order online and walk in and wait. How long do you even have to wait to get your coffeeif you order online? Not worth the $6 for me. If you have a half hour to wait in line and REALLY like coffee flavored ice andhave an extra $6 go right ahead. But for those of you who read this far there is a new drive through place that is opening updown the street and their large iced coffee is going to be about $4 and the one by my work the people aren't overwhelmedconstantly and actually put coffee in my iced coffee. Hopefully dunkin will be forced to change. Read more
How can you ever go wrong with Dunkin Donuts?! A coffeeeek and some Donuts will straighten your morning or your night out if... you're planning on staying up! Lol. Great staff, I love this store and the friendly ladies. I love them... I mean I love theirservice. Read more
After entering the store, was told by the shift leader that in-store orders are only for app purchases. If I wanted to order... without the app, I had to get into car line!. So, I turned around and walked out the door. He told me to "keep walking". Iguess he didn't like my silent laughter of not wanting my business. I guess he was trying to get in his verbal punches. Badattitude, bad service, bad business... Read more
normally this place is incredible but they hired one guy who constantly gets my orders wrong and then yells at me when i ask for... them redone. i said i got two large lattes and then he gives me a coffee and a small latte. i gave them back and said i didn?tget this and he said don?t give me attitude and at that point i just wanted to leave. but then this lady who was nice to me gaveme my stuff and shushed me when i said ?me give you attitude??? and shut the window on me. then they gave me my stuff and forgotmy sandwich. i asked for it and the lady got mad at me and said ?don?t be mad at me i didn?t do nothing? and finally i goteverything. like gosh when did managers compromise quality so they can have workers. they need to seriously fire that one guy.at least my latte was good. when i actually got it Read more
Their lines always take a long time, but today was exceptionally bad. Wait 40 minutes just to get our order taken, we don?t even... get the food we tried to order because ?it?s going to be a 15 minute wait, all the stuff is in a cooler and we heat it at thewindow.? We get to the window after another 15 minutes because they messed up the order of the car in front of us. Instead ofmentioning anything about the wait, we get shouted at by a man inside with a very loud ?ello? in a poor English accent of somekind? They have us wait a few minutes, hand us three coffees, two of which weren?t in our order. They sat one aside and had totake our order AGAIN, and the coffees they remade us were incorrect and didn?t have whipped cream on the top like we asked for.Go to taste the coffees and they?re foul. Might as well have asked for black coffee, they?re so bad. Another thing; nobody?swearing uniforms. They?re all wearing slightly disheveled looking clothing and none of them match. Definitely will never beback. I?ts disgusting. Read more
It was super hot outside and I wanted something refreshing to drink, but have never tasted any Duncan's refreshers so I asked... the lady at the counter what flavor she prefers. She said she liked really liked the mango pineapple refresher, so I chose thatone. Let me tell you when I say this lady hooked me up, she hooked me up! It was sooo good! Just remember to ask for two pumpsof sweetener in a large This lady was so nice and so friendly to me, and her customer service was on point. I really had a greatexperience and enjoyed my drink tremendously. Thank you!!! ???? Read more
If it's due to understaff or Dunkin across the US have closed their dining rooms. Long waits for the carry out orders and pick... up! They were out of large cups for the hot beverages and really bad service. They overfilled my coffee and created a mess in mycar as it started leaking. Read more
If I could give this place a negative 1 stars i would. First off they burnt the breakfast sandwich I ordered, was very charred... on the sides, next the caramel macchiato that I ordered was BARELY lukewarm. and third, The lady checking me out was horriblyrude and acted like i was wasting her time. If I could go somewhere else at 6am in the morning to get coffee I definitely would,but alas Dunkin is the only place open. Highly p*ssed about the 11$ i spent for horrible food and service. ???? Read more