Reviews for Sarku Japan in Fairview Heights, IL

Great tasting food love getting extra chicken or shrimp on my plates they dont disappoint usually been going for years

I absolutely love their food but please stay open at posted times or update you hours online ! Says they are open til 6 on... Sundays but 530 they were closed?? Read more

Why is it they used to be open until 8pm, signage and online says 8pm, but they close at 658?! This has been several times we... have been at the mall in the past 2 weeks. Other workers from nearby say they do it every night! Everyone else in food courtopen until 8 but they turn everyone away and slowly clean for the last hour! They dont leave until after 8pm but won't make foodpast 7 (or in my case past 658!) And what happened to free refills?! If its a taking rbe cup back issue, give a fresh cup! Theymake enough off their meals! Read more

Went in to grab rolls for my wife's birthday. I'd delivered through Uber Eats in the past, so I decided to risk it all and try... them for dinner for our getaway. It was a Hit!!! I picked up some old favorites, but explored new options as well. She lovedeverything. We'll definitely be back. ? Read more

I love this place! Very tasty and the portion is perfect for two people, especially if you double the meat. Staff is friendly as... well. And always get extra sauce! It's worth it. Read more

Cashier girl sneezed openly, did not cover at all, holding the styrofoam food box to the side. Continue to take my order and... puts the box in line. I had to ask her to change boxes out and she never washed or sanitized her hands! Read more

We used to go every Sunday as a treat for the kids, but the orders kept getting messed up and the food was not consistent... anymore... most of the times not being near as good! We even had to dig out our receipt more than once to prove that we orderedextra chicken and shrimp... then would wait while everything else got cold for them to cook the shrimp. One time, only one orderwas correct and that person was almost finished eating before we got the other 4 meals! We've decided not to waste our moneyhere anymore and it's sad because we all loved it and the kids even brought friends who'd eat it too- which is saying a lot withall the choices att the food court. Last time we went to the mall, no one even wanted to try it again. They have also becomevery inconsistent on what is a regular order of chicken and what is extra chicken. Read more

Me and my wife got the chicken teriyaki. Because they only have one flavor of any thing. Well the chicken was old and spongy the... rice was old and cold and the veggies weren't good at all. And to top it off over priced and took 45 minutes to get our food. DONOT EAT HERE!!!! Read more