Reviews for Chipotle Mexican Grill in Fairview Park, OH

My girlfriend and I came in to order in person. The lady behind the counter began shoveling brown rice into my girlfriend's... bowl without even asking what rice she wanted. When my girlfriend stated she wanted white rice, not brown, the server justadded white rice on top of the brown. Then when again corrected, she got upset and threw the whole bowl away. Another tallemployee behind the counter made comments about my girlfriend's selection of rice, saying "It's just rice, it won't killyou." This is incredibly unprofessional. You guys made a mistake, you don't get to give us attitude and then make judgementsabout what we order. Read more

The staff, mainly the manager, were extremely rude and unhelpful. They ran out of beans and guac. I am a vegetarian so those two... are the most important ingredient for my veggie rice bowl! When I asked about the missing ingredients the staff (Chris) asked merudely not to eat there. My only fault was to ask how could they have ran out of two of the most important ingredients when itsover an hour before closing time [I went there at 8:30 pm, closing time is 10 pm]. This is not my first experience in anChipotle who ran out of food well before closing time. Moreover the rude attitude of the staff member really put me off - thisis not expected from a huge establishment and brand like Chipotle. I expect Chipotle to chose better and friendlier staffmembers who has the minimum decency to speak with the customers. I still paid the full money for my food [even though it wasmissing two major items] since I was hungry and Chipotle has been my all time favorite food - but I don't think I will ever goback after being insulted in this manner [asked to eat else where - to quote Chris "you don't have to eat here"]. Just the wholedemeanor of the staff there was like they were doing me a favor by giving me food, as if they are giving me food for free, andthat my business doesn't really matter at all. I implore Chipotle to think if every one of their customers took Chris's adviceof "you don't have to eat here" - how long will this Chipotle be in service??? Read more

One of the worst chipotles I have been too, 2 weeks ago they required "exact change" we are not in a coin shortage , no... lemonades made near empty.Now today, only mobile ordering yet there are 7 workers here. Not sure what the deal is with thisplace. Same thing with the lemonade there is none. Read more

So inconsistent! I?m tired of their Covid excuses for being the issue to all their problems!! This place is always closed during... ?open? business hours. I?m writing this review as I?m sitting in their parking lot during OPEN hours, but they are actuallyclosed!!! If you go in to order, they are always out of ingredients. If you try to place your order online, your pickup order isusually 15-30 minutes late, even though they?ll have the whole main order station ready with plenty of other people available tomake food!!! They just look at the mini prep station person as their inundated with orders. Whoever is managing these placesclearly is incompetent and should be FIRED!!!!!! They shouldn?t be managing anything!! Place is a dump from 12pm untilclosing!!! Read more

This location is one of the WORST chipotle locations in Northeast Ohio. Always out of ingredients. Short staffed. Long waits.... Rude employees. I had ordered a bowl for dinner last night and it was not edible. Hardly any ingredients in the bowl. Was coldtasted as if the food had been sitting out for days and then I found hairs in my food? will not be returning back to thislocation ever again Read more

It is very rare that this place has fast service and that the food is made on time. I had a mobile order for 6:50 and at 7pm... they were just starting on 6pm orders. It was very busy, and this would not be a huge problem as it was busy if the foodactually turned out good. But unfortunately with this place that is rarely the case. The employees here are unsympathetic andrude to you when you ask when your food will be done. I normally would not leave a review on this but it is a problem I seeevery time I visit this place. There is also no way to cancel your order, so you either have to pay for nothing or wait 2 hours.Do not come here if you can avoid it. Read more

Ordered a burrito which was very loosely wrapped. The foil was also very loosely wrapped. It was barely warm and completely fell... apart as I attempted to eat it. It also had mayo all over the wrapper which I didn't want. The restaurant itself was a mess withcondiments all over the counter and water and ice cubes all over the floor. Every time I've been there there's always peoplewith several items ahead so when my order is taking and started it sits on the counter for ten minutes cooling before extracontents are added ensuring that I'll never get a hot meal here. An employee who was on break seemed more concerned about makinghis own meal then allowing the counter staff to help customers. The only reason I gave 2 stars is because it still tasted goodso at least the cooks are did well. I've told myself a couple times before that I wouldn't return to this location due tosimilar experiences, but I truly believe this was the last time. Read more

Food is always fresh. Chicken is nice and diced up! Big shout out to one of the employees over at this location his name is... Nate, keep up the good work man. Every time I see him in the restaurant he is working hard and moving around. Nate doesn?t havetime to waste and he will make your experience 10x better. Cheers! Read more