Reviews for Great American Cookies in Fayetteville, NC
Cookies and Brownies are always fresh and delicious. Staff is always friendly. However, just this pass weekend I was a bit... taken back by Jax when I asked him for some napkins as the napkin container was empty. He giggles and said I have not had timeto refill. I left with no napkins after spending $20 on some cookies. Jax moved on to the next customer not getting anynapkins. Great customer service! Read more
I highly recommend this store! They have such a good selection of cookies and staff are always so friendly! I would like to... thank Lamya for her kindness and individualized service!! Read more
I just want to know why they don?t honor their closing time. I went there yesterday (Sunday @ 530pm) for the associate to tell... me they were closed & with an attitude at that. Unacceptable Read more
The past few times I've come there is a guy working alone. He had no cookies made and he looks as if he's closing early. The... hours say they close at 8pm on Saturday but there aren't cookies at 6pm. Read more
It is not allowing me to leave a photo of the cookie cake we received today. I have been getting cookie cakes for my kids... birthdays a few times a year for the last 16 years. I have always been satisfied until today. I truly have never even seen oneas bad as this one. The time to pickup was 1pm and I had received a call a 10:30 am to confirm details and was told she wasstarting on the cookie cake. I waited until after 1:30 until she was finished. I was so shocked by what I had recieved and hadno time to wait for another to be made as my kids would be home from school by 2:30. They did give me cookies to make up for itso I was at least happy about that. I don't know what could have possibly happened to this cookie cake, I am thinking the girlmaking it had to have been new. EDIT- The manager reached out and was the kindest women! She made everything right and we arevery appreciative of her. Thank you, we will see you in June. Read more
If you want a gingerbread man go NOW! They are only for a limited time! For thanksgiving we purchased a large gingerbread... cookie. It does cost more to get a specialty flavor in a large cookie. Everyone loves it! Read more
Excellent staff and cookies! Really helped us out with a last minute birthday cake order and it was perfect! Thanks to Brittany... for making such an awesome cake for our daughter?s 6th birthday! It?s exactly what she wanted! Read more
I was pregnant and craving cookies and trying to suggest this place to a friend. I bought 4 cookies and they put it in a tiny... bag. As I was about to ask for a bigger package, the cookies slide out of the tiny package and I was still in front of thecounter. They had the audacity to tell me that they will not give me replacements when they were the ones that caused it.Terrible customer service!!! Especially towards pregnant woman! Read more