Reviews for Baskin-Robbins in Federal Way, WA

There are a lot of Baskin Robbins closing down in the greater Seattle area, and this one is our new go-to location! They always... seem to be well-stocked and the staff are friendly and helpful. Read more

I purchased a cake and the gal at the counter said she wasn't qualified to write happy birthday on it so the cake was blank. ... The cake was pink and it had chocolate. I specifically asked for vanilla. I didn't want the pink cake but she said it was theonly one that was white cake/vanilla ice cream, there was a description in writing on the box but it wasn't legible. I broughtit home and it wasn't the cake I wanted but of course I didn't know until we had cut into it. The birthday girl doesn't likechocolate. Their cake selection was very limited but the cake tasted really good so I will give them 3 stars my daughter didn'teat her cake. Read more

We always enjoy the icecream here. 45 flavors. Even pickiest can hind something good. Cups, waffles, sugar or cake cones, with... ot without chocolate cover to choose from. We paid over $20 for 1 adult and 3 kids. Pretty expensive for the icecream. I wishthey offer samples as they used to. Not too friendly but very patient server. We will return. Not too often but will return.???? Read more

Based on my experiences here, the customer service from the employees has been pretty good. The ice cream itself was fine. No... issues overall and would return. Read more

Asked for a vanilla ice cream w chocolate swirl and was given chocolate with some whitish stuff in it. Girls were rude and not... customer service oriented and when told I was hearing impaired they made little effort to accommodate my disability. Will notreturn there again! Definitely should avoid this place as it is over priced with poor service from teenagers. Read more

I came into this Baskin Robbins today at 6:30 and was absolutely amazed by the incredible service and attitude of the workers. I... was having a bad day today, and the 3 girls with brown hair working there were so nice. I suddenly felt so much better becausethe atmosphere of this Baskin Robbins is so heart warming. The girls were cheerful and a pleasure to meet. They recommend someof there favorite flavors to me, including the delicious pralines n ice cream. The place was incredibly busy, but they handledthe chaos with dignity and a positive attitude. The girls also added a nice touch to the place by playing their own music. Iloved the energy of this Baskin Robins, and the service was incredible. Read more

The customer service was SOOO good! I went to this Baskin Robbins on 6/20/18, the two girls handled all of the chaos really... well. There were some rude customers that they treated really respectfully! The sundae I ordered was very clean and perfect andtasted amazing! 10/10, really good job girls! If you ever read this. Read more

I went into the baskin Robins at the commons in Federal Way on 6/20/18 at 7:33pm the two girls working were very rude and not... very customer server friendly. They had their own music blasting so load I could hear it by the Movie theater in the mall. Andthe music was very inappropriate their was a little kid in front of me about 8 and the parents had to cover his ears for hecouldn?t hear the music. And all they did was smiled and turn it up louder. When I was waiting, the family had all their icecreams I was waiting for 5min after they paid to get helped. The milkshake I bought was water thin and didn?t taste very good. Iam very dissatisfied by the customer service there hair was down and there pink spoons spilled on the ground and all they didwas pick it back up and threw it in the containing and didn?t threw it away, that?s very unsanitary and how There attitude wasvery intimidating. Read more