Reviews for Starbucks in Federal Way, WA

I have always had a soft spot for the hoyt road Starbucks they do their best to make our drinks and it is a normal Starbucks,... drive thru is a little tight for larger vehicles and it is around the back of the shopping mall complex. Update! Still the same.A few new faces but we are still happy with our drinks and food. Read more

My wife ordered via Mobile app for a takeout order. When I arrived the lobby was closed and the side door for pickup was locked.... So I proceeded to wait in the drive through for 20 minutes for my pickup order, which defeats the whole purpose of orderingpickup. Then when I asked the window employee why the door for pickup would be closed if pickup orders are available, her answerwas ?I don?t know, what?s the name on the order?? I don?t blame the window worker, I blame the management, as they should havebeen at the window apologizing for the inconvenience as well as providing a refund for my watered down coffee, melted chocolatechip cookies and cold sandwiches. All of which could have been avoided by leaving the side door open. Or maybe just don?t makepickup orders available if you?re going to lock your facility . We have experienced this situation at this very slow drivethrough service Starbucks many times before. It?s unacceptable and poor customer service. Read more

This morning while going through the drive through my order was not correct and they forgot to give me back my debit card. I... understand I confused her with asking to break my $5 so I could leave a tip, but when calling there was no apology. When goingto retrieve my card still no apology, while employees stood around. I didn?t bother to mention my order was wrong. This isn?tthe first time I?ve been disappointed with this Starbucks. I guess it?s back to Bigfoot Java ??????????? Read more

The staff is rude. Don?t asked for any powders steamed in because they never do it. If the young lady with rainbow hair is... making drinks I just leave. She is the worst. 09/2022 Read more

This is our main Starbucks. They are frequently closed for understaffing. Service is pretty good. I feel like there must be high... staff turn over, because I only see recognized faces on occasion and I have to frequently explain my regular drink. This leadsto mixed results when it comes to my drink outcome. I've only asked that it be remade once but caught attitude for doing so.It's really just the location, that's why I use this one. Read more

Posted sign- ?due to a nationwide technical issue our store is closed until further notice :)? - not sure this store?s... situation, but sure sounds like union busting to me!! Of course Starbucks would rather close an entire store than allow theirworks to form a union? Read more

Pretty standard Starbucks, the staff were really friendly which was cool! Bathrooms clean and coffee tasted good! Plenty of... space and they have a drive thru. Read more

Friendly staff..consistantly yimmy drinks...but slow service. Seems like mobile orders and drive thru took priority to walk ins.... I've been going to vsrious Starbucks since 86....this was the longest wait for a drink ever and inside the store was empty, Iwalked right up and ordered.... Read more