Reviews for Dunkin' in Fitchburg, MA
great service princess was great at the window very nice and polite !
There is no walk up service. Drive thru lines too long to wait in. And they burnt the food and didn?t give me the apple juice I... ordered. Read more
Disgusting coffee and half my order was not in the bag. They practically threw my order at me while I was waiting
Update: they should just close this dunks. They can?t even get it together enough to open inside. Drive through is stupid long... most of the day and hours are all over the place. The old staff was great but since they all quit this place has gone down hill.The first people when they were only drive through couldn?t make a coffee that tasted like coffee and were so slow. This newcrew is nice but all the food came out so sloppy. Not in the bread. Under cooked and over cooked in one bag. It?s too bad. Nowyou never know when they?ll be open. Close early whenever they feel like it. Never open inside anymore. Read more
I understand all the bad reviews. I haven't been here in over a month...everything was awful...undercooked bacon...acid... coffee...upside-down frosted donuts leaving all the frosting in the bag. I had no choice this morning...I had to go.. I wasprepared for the worst BUT TODAY A CREW OF ANGELS COOKED MY BREAKFAST!!!! Snakin' bacon glazed and crispy. Fresh Croissant andtons of maple sugar bacon on my sandwich. Donut carefully placed in the bag, frosting up and delicious. Iced Coffee that wouldmake world peace break out if everyone was given one. I don't know WHAT changed in there...but today was the Dunks of my DREAMS. Read more
I used to go to this Dunkin? Donuts all the time and the manager and assistant manager and their crew were awesome! If you had... an issue with your order they would remake it the correct way. The people working there now are rude, disrespectful and areslow! I went to the drive-through and they would take one car at a time after they picked up their order at the window!!! Ishouldn?t have to wait more than five minutes to place an order! So now I drive the extra 3 miles to get my coffee where I getthe respect that a customer should have!!! Read more
Everyday I come here and every they screw up my order from wrong coffee to wrong food. JustJas ustthey did today. I try and... pay, I have to wait what feels like 20 minutes. When you get to the drive through counter you never can just pay and go theymess something up. The coffee is never made correctly it's very watery or super light and I drink my coffee black no sugar. So Ihave now decided to drive 10 minutes out of my way to go to another Dunkin to get better service and better coffee as well asthe correct coffee. Avoid this location!!!! Read more
Staff is pleasant for the most part. This is arguably the worst dunkin? donuts due to the fact the coffee is always burnt,... bitter, and watery. I?ve been served stale bread, hash browns, muffins. This is the only dunkin that is consistently terrible. Ihighly suggest NOT coming here if you want a decent coffee. Read more