Reviews for Little Caesars Pizza in Fitchburg, MA
I'm shocked at the rudeness. Just called, well before "closing time" and the first thing the lady on the phone says is "We're... closed!". Well then why did you answer? Why does your website and door say 9:00pm closing? Rude employees. I wouldn't call 10 oreven 30 min before closing time because I am a considerate person. Read more
Last night I go in with my daughter , I told them I have split payment . I have cash and wanna use my card , she charges the... cash I was gunna use on my card so I wait for my order it wasn?t even processed cause I had to pay more , I explain to the ladyyou charged my card and have my cash , she is telling me ?I didn?t charge you anything ? I?m showing the transaction on my end ,she?s like well I don?t know you gotta pay . Mind you in that location you can see everything in front of you, when she chargedme she went straight to the back , grabbed the dough cut it , went to other boxes then grabbed an order . And then came to meand handled money . She did not wash her hands at all , at this point I?m aggravated I?m telling her , so you are tryna take mymoney and not wash your hands , she?s like oh I washed my hands get out. Mam no u did not I watched you X I let my husband takeover it was a horrible experience especially with a 6 year old hungry . Read more
The bigger lady that works there is rude as hell - she has the personality of a tampon. I went inside to order and I said one... thing I wanted and she didn?t even ask ?Will that be all?? She just assumed & said the total and I was like well we?re alsogoing to get something else. There are also kids in the kitchen playing around and yelling.. didn?t know they had a daycare inthe back of a pizza place. Worst customer service ever. Read more
Owner wanted to charge me twice for a pizza I never got. I ordered through the app and got instant notification that my card... was charged and my order would be ready in 20 minutes. I arrived about 5 minutes early and was asked what my name was, so I toldthem I was Hamilton and my order was 717. They checked and said my order was in the oven. 5 minutes later they brought out apizza for Peter. They asked again for my name and order number. I gave them my name, order number, and showed them the app on myphone. They said it would be 10 minutes, which wasn't great, but oh well. 10 minutes later they were talking to the owner onthe phone and decided that I would need to pay for the pizza a second time. Again, I showed them my confirmation, but the ownerinsisted that if something went wrong with Little Caesar's app and the charge didn't really go through, he would be liable forthe $12, so he needed me to pay a second time, "and I would have the legal right to call corporate and get my $12 back when Iwas charged twice." WHAT?!?!? I'm now 20 minutes past when my pizza was supposed to be ready, a hot pizza is now sitting on thecounter being held hostage until I make a second payment, and the owner's only concern is that an error by Little Caesar mightend up giving a long-time customer a free pizza- maybe. I did not get the pizza because I refused to pay a second time, and nowI have to dispute the charge on my credit card and/or call corporate, over a stupid $12 pizza. I won't be returning to thisparticular franchise. Franchise owners- if there's an issue between you and corporate, take care of it yourself, don't makeyour customers have to fix your issues for you. Read more
Preordered a delivery 2 hours in advance included a 25% tip for the driver. Only one of 2 pizzas showed up and it wasn?t even... the correct pizza. Can?t get anybody on the phone to try an resolve the issue. Now I?m out almost $40. Will not eat from thereagain. Read more
used the app to order. was fine. sent my husband down to grab the food, when he walked in the worker behind the counter was on... his phone, told by husband to wait, then after 5 minutes gave him the order and he drove all the way home and the order waswrong. so I called, a guy picks up the phone and doesn't even listen to me, then starts speaking Spanish to someone else in theback ground then she gets on the phone and was like "What happened?" in a really rude tone I explained everything AGAIN, then Ilet her know we were bringing back the wrong food and would like the correct food, she said "yeah... we'll see what we could do"and hung up on me. I'm so all set. Read more
Worst customer service and food EVER! Received pizza not fully cooked, refused refund and refused to remake my pizza! Don't... bother trying to call corporate, file a complaint with the BBB. better yet abound them all together! Read more
I just ordered a cheese breads with an additional extra sauce for an extra charge of course. I don't know if they have a... shortage of sauces. The sauces cups are now half way and more expensive...this is ridiculous. When I tried the cheese breads it taste like they were idle in the oven since they open the store. On top of that the lady in the front looks like she hatedthe humanity. If you as a company want to give to your customer less for more ...good luck.. as a company you will pay theprice. Nowadays ever fast food is trying to rip off customers. Read more