Reviews for Panera Bread in Fitchburg, WI

This Panera is extremely clean. The staff is super friendly and helpful. The ice coffee is strong and they have a variety of... milks at the coffee bar. I'm sad I'm not on this side of town more often. As far as Paneras go, this one is tops. Read more

i don?t understand why panera screws my order up every single time i go here. no matter the location, but this time was by far... the worst- i received a completely different sandwich than i ordered! i am done coming to this establishment. Read more

Excellent customer service and I really like this Panera location. The inside is clean. Plenty of parking. Kaden, the cashier,... was very professional and kind. I was there for 3 hours, and he did not miss a single "Welcome to Panera" as soon as someonesteps a foot in and "Have a great day." It was my second time at any Panera location, and I saw many "You pick 2" signs. Didn'tknow what that meant and Kaden took his time to explain the promo. He also went over the reward card. There were few customerswho came in with questions, and he spoke with confidence and knew everything about food/inventory. The team is lucky to have him:). When I picked up my food, the lady was very nice too. I didn't get her name since I didn't see her name tag. Overall crewseems very nice! As for the food, I really like the Teriyaki Chicken and Broccoli rice bowl. I also got the Broccoli Cheddarbut it was too creamy for my liking. A recommendation would be putting more more seasoning in it, maybe a little bit lesscheese? All you can taste is loads of cheese, really. Otherwise they're good portions (it looks small at first but after eating,you'll for sure feel full). I had the option to choose between free chips or apple, so I got an apple. I paid about $18/19(without tips included). I think it's a tiny bit pricey but quality is there. Read more

Neat n clean and above all quick service

Firstly, I adore Panera from the bottomless depths of my everloving heart. Trying to cut down details to get within the... character limit. My one-star review is specific to this location only. Since I moved in nearby, my experiences at this storehave gone from Great to Appalling. Over the past year; as of Saturday, 8/6/22. Granted, I did visit the store yesterday at justafter noon on a Saturday, so the staff were slammed. The reps taking orders were *fantastic*. I cannot emphasize this enough.They were swamped, super friendly; communicated clearly that they were working on other orders, and encouraged me and others touse the self-service kiosks (which are super convenient) to place our orders if we couldn't wait. I did so and noticed thatmany other folks coming in did the same. I used the kiosk option to enter my phone number for a text notification when my orderwas ready. I sat at a table for a bit. Knew that my order would take a while. But eventually, I made my way to the area wherethe orders were being checked and called out. That's where I heard the person "managing" this process complain very loudlyto... (to I'm not sure--I guess anyone who was in the mood to listen?) that people were placing orders with their last names."Why would anyone place an order and give their last name?!?! Who would do that?!" This individual was making the customers feelextraordinarily unwelcome. When I got my food and noticed other folks getting theirs, who had ordered via kiosk shortly beforeand after me, it confirmed my suspicion: When you order via kiosk and select the option to get a text when your order is ready,the system returns your name as "[first initial]. [last name]" (probably based on caller ID, which is brilliant). So, thisperson was evidently unaware (and vocally did not care) that they were dealing with a situation that was exactly what shouldhave been expected from the kiosk-ordering system. ***But the following is what made me angry. I am to Read more

The card reader malfunctioned when I attempted to use apple pay with my watch. Without even asking for any assistance Jennie... came over to help and offered a few solutions as my bank showed a charge while Paneras internals didn?t. Jennie promptly got themanager Tammy who offered up my meal for free as a courtesy. They juggled me and other guests orders in person and online allwith a smile on their faces. The interactions and genuine care with guests of these two individuals is unmatched, and this comesfrom a former service desk Target employee, so I?ve seen it all. Thank you Jennie & Tammy!! Read more

Order my lunch for delivery and it was canceled. Unfortunately couldn?t call them, was really busy at work. My boyfriend called... them and they were happy to help. DoorDash driver canceled my order but they picked up my food from Panera. Even tho it wasn?tPanera?s fault they refunded my money and gave me free meal. Really appreciate Paulo the manager! Great customer service!!! Read more

I typically have spectacular results at this Panera. It's one of my go-to breakfast stops on the way to work. Given my repeat... business, you might expect 5 stars. Unfortunately, there have been fluctuations in the quality of the food which I order (iebagel freshness first thing in the morning, or giving me the incorrect sandwich), or times I have not received utensils when Irequested them. Overall, it's still Panera, so it's definitely delicious. Read more