Menu for Pet Supplies Plus Fitchburg in Fitchburg, WI

Come to here to buy my Guinea pigs Food and bedding, but was shocked by the conditions that they keep the small animals in.... dirty cages, and wheels to small for Syrian hamsters, which can cause injury and back pain. Also not happy to see the kayteecritter trail cages for sale here, way too small of a space for ANY animal to live in. They are not toys. Read more

This is not the first time I have had really poor customer service at a Pet Supplies Plus store. It was very disappointing to... have a negative experience once again. I was overcharged $5.00 for the items I purchased. In this situation the cashier couldhave simply called her manager to assist when she didn't understand how to do a refund. Rather she chose to argue with me, notgive the refund, and blamed the computer for the incorrect prices I was overcharged for. I had to find another staff member tocall a manager to help me get the refund. There really needs to be better training for the staff at this location! Honestly, Ihave plenty of other choices in the Madison area to not waste my time or money at a store that can't adjust prices correctly orprovide decent customer service. Maybe the job is not a good fit for this cashier. To some being overcharged $5.00 is not a bigdeal, but with costs of pretty much everything on the rise, it does matter to me. Not planning to return to this location. Read more

We love shopping here and recently had our dogs first grooming. I've been really happy with the variety of products in store... and the grooming services. Our dog loves to come shopping with us too. The staff are all friendly and helpful and so sweet toour pup. This is my favorite pet store in the area. Read more

Prices are high in comparison to other petstores. Things that I have gotten here before are no longer available. They also... denied any responsibility for my purchasing special order fish that were given to me and soon after died from roundworms. Thatwas very disappointing, and as a result I buy fish elsewhere. I only still go here out of convenience (and cool pet toys). Read more

I like this company cause I feel the love for our pets and their health! There are a lot of big box pet stores out there and... they make you feel that all they want is your $$$ and control over the treatment of your pet in the groomers dept.. Read more