Reviews for Chipotle Mexican Grill in Flint, MI
Out of all of the Chipotle restaurants I?ve been to before, this is by far the worst one. If you are looking to get your food in... a reasonable amount of time, do NOT go here and absolutely do NOT order online. There is only one person doing online orders ata small station that is often slower than the walk-in line. I?ve been to this Chipotle on two occasions (both of which I orderedonline and arrived at my designated pick-up time), where the walk-in line has been out the door. Not only did I wait over 30minutes for my order both times, but the individuals at the end of the walk-in line have gotten my food BEFORE me. Not onlythat, but our order had the wrong entree in it all together. Then trying to get it corrected resulted in waiting an additional15 minutes. That is a ridiculous system where they do not prioritize the online orders despite them ordering ahead of time - itdefeats the purpose of the order ahead all together. On our first visit, we observed first-hand that the manager attempted toassist the other staff, but was asking CONSTANT questions on how to make various items. Their effort was appreciated, but theconsistent questions and lack of knowledge actually slowed down the whole process even further. The manager also got upset andangrily stormed off after not being able to successfully assist. On our second visit, we also overheard various staff membersstate that the manager now refuses to assist with various tasks when they are busy. We even saw the manager completely leave therestaurant during a surge of online and walk-in customers. I wouldn?t be so disappointed if my experience was poor once, but thefact that it happened multiple times showed me that this was a pattern. The only reason I give this review two stars instead ofone is for the effort that the current non-managerial staff is putting into making the food. Thank you for your work. However,new management is DEFINITELY needed before I will even consider eating here again. Read more
I come here all the time and it has always been great but this last time a manager made my order and it seems like he was trying... to save money by shorting my order. My order always fills the bowl but this time it was only 3/4 full. For $10 dollars itshould at least fill the bowl. The folks ahead of my all got a good portion, (I would say heaping) but not me. I really likethe food here but I wasn't satisfied at all with my latest experience. Picture with one bowl is what I got, picture two is whatothers got and I usually get. Really disappointed. Oh, and he didn't put any sour cream on either. Read more
Hours should state ?open whenever management feels like it? according to customer service. The store can close early whenever... they want. Also. The employee will close and lock the door in your face. When asked politely if I could just get 3 tacos (whichI called to verify they had and was told that they did have them) I was told ?we?re out of food? and I said ?I?m so sorry, I?llbe quick i promise. I just called and a guy told me you had the tacos here? I was met with ?were out of everything?. Alrightythen. Good to know you sold all your food in less than 10 minutes and want to close an hour early. Read more
Staff at this location is helpful and friendly. The place was very busy when we arrived, but service was speedy and efficient... and the line moved quickly. The food is always fresh and restocked continuously, so I've never found them to be "out" ofanything. Tables were clean. There is both indoor and outdoor seating and ample parking. Great place! Read more
5/2/22 - service today was okay, at first they said they were out of both lettuce and fajita vegetables. However I looked over... on the food line for takeout orders and there was lettuce and I asked if I could have some and they said yes. Then a minuteslater the guy who made my burrito bowl today said that they found some fajita vegetables and he provided a side order of thoseto me. I don't know how it happened but I'm glad I could get lettuce and fajita veggies today. I don't know if this restaurant will continue to be fully stocked. I hope they do. 4/11/2022 - 4 star rating - what a difference a month makes! Today Iordered a burrito bowl and it was lovely and delicious. There were plenty of fajita vegetables and this had to be the most staff(7 people) I've seen at this store in a while. Thank you everybody who works here for the good hard work that you did today. Ihope this level of service stays. 3/8/22 - 3-star rating, One of the items I ordered today was a burrito bowl with doublechicken and extra Fajita veggies only. The chicken portion was fine. The fajita veggies were not enough (see pics). Two days agoI came here and ordered at the counter. There were no fajita vegetables available at all. This restaurant seems to not be ableto consistently deliver on the Chipotle brand. I've come here other times and had other unavailable items. For example todaythis location shows several of the lifestyle bowls as temporarily unavailable through the online ordering portal. i Maybe it'sa product and employee shortage or its inflation or something. I don't know why each time I go here there's something that isnot quite right. Read more
I am appalled!!! I went to Chipotle on miller road order my food and went home. It wasn?t until halfway through my meal did I... realize a black straight piece of hair in my food. The meat was also half cooked. I am astonished!!! I feel like I should beable to go to a fast food place and eat something without finding a piece of hair in my food. Do better Chipotle dobetter! P.S- DO NOT spend your money at this establishment you might find hair in your food. Read more
We arrived here and the guy making our food was doing really good and very attentive towards us. However not so of the other... staff, they wouldn?t check us out or help the guy on line , one lady was just sweeping and didn?t cash us out at all. We waitedprobably 10-15 mins, until someone finally cashed us out. Just very slow, I give kudos to the guy on the line, he was doing verygood at his job and trying his best with having a big line. Also to add the restaurant is very dirty tables are dirty and thetrashes are full and nothing is wiped up or stocked. Read more
I truly do love Chipotle, i normally always get a bowl. This is good for something quick & on the go. Sometimes it?s a line but... it moves at a steady pace. I don?t recommend going after a certain time though, like 8 or 9ish because they?re always out ofsomething around that time it never fails. Whether it?s cheese, sour cream, guacamole, or a meat. Customer service is friendlyat times. Read more