Reviews for Shell in Florence, AL
Coffee and tea station could be better
Bad Experience ! The girl who worked on 04/12/2022 at 3:30 AM in the morning was so rude . I prepaid my gas for $50 bucks and i... pumped $49.02 . I didn't have 2 pennies . Then when i gave her two pennies after finding in my car then she said "she cant openthe drawer" ! She refused to give me a dollar when i asked nicely and then i bought a bottle of water then she said very rudelythat she don't have change for a hundred . Its NOT ABOUT THE MONEY . Its about costumer service . Read more
I had really bad experience at this gas station, I visited on Tuesday 4/12/22 at 3am . Lady was rude and denied to take bill and... said I don?t have change , very disappointed from this customer service. Read more
Today I decided to get my employees all lunch and obviously the lunch hour everyone was pack and lines out the door. So my... employees all decided they wanted chicken tender from shells. So I went to the shells gas station on Florence Blvd. Once Iarrived the Asst. Manger or Store ask can she help me and I said yes. I ask how much per chicken tender because I wanted topurchase the whole batch. She said I don't know with an attitude and that she have to count them. So I ask do I need to place aorder so I don't clean them out of all the tenders and would have to make more. I just didn't want to inconvenience the store. Irun a business so I understand. But also running a business I understand customers service and if you're having a bad day that'snot on the customer. Needless to say her attitude and service was terrible so I told her no thank you and have a good day andleft the store without any food and went down the street and purchase lunch else where. Thank you. Read more
To the rude cashier this moring she refuse to slide my card after the card reader said see cashier went inside. She refuse to... swipe cared saying we don't take cards .I've never be back Read more
Terrible place, waited in line for ever cause all there help was in back, then a guy came in and cut line and the STORE MANAGER... just went and helped him leaving a whole line of people that have been waiting for a while just standing there. I will neverreturn to this place.. my advice stay away from this shell Read more
Overall this is a great place, although you will pay more for crispitos and pizza sticks than you will a full meal from the... Jack's across the street. The staff is normally very friendly and funny. This morning was different. There was a dark hairedlady that made me a biscuit, and she was the rudest person that I have encountered in a long time. She was literally yelling atme seconds after I walked in. She asked, "What do you want?" I responded with the type of biscuit I wanted and she actuallyyelled in the rudest of ways, "I said what do you want?!" When she asked me what I wanted, she didn't even look up at me sothere is no wonder she didn't hear me, because she didn't give a damn to hear me. A mean person's negativity can affectsomeone's entire day. Unfortunately I met this demon lady at 8:00am and I may never forget how immediately awful she was as aperson. Read more
This morning I stopped at the shell station the gravy was cold and as runny as water the sausage was so hard you can barely eat... it and people were rude so I believe after 10 years I'll just go across the street to Jack's and get more food it taste betterfor less money Read more