Reviews for Baskin-Robbins in Flower Mound, TX

Ice cream is awesome as always but Customer service not a good,employee needs training or replacement. Not friendly,no... smile...if u hv employees that don't like dealing with the public oridon't like their job then do t put them in the front t toput them I the back Read more

Your price is way to high! 1 scoop $4? Not. Braums is much much cheaper and better. Braums will continue to get my business!!!

Get some hot fudge. Every time I go - you have none. Turning it off ?early? is a poor excuse. Maybe scrape down your bins so... they look presentable. I worked for a Baskin Robbins foe five years - this would have never been allowed. Have some pride inyour product. Read more

We came in right when they opened, they didn?t have any hot fudge. And then our T-Mobile Tuesday offer didn?t work either. The... individual working didn?t even try to help and kept on saying it?s not going through. I had to ask her to call the manager tosee what needed to be done and even then, wasn?t much help. Definitely don?t recommend. Read more

My hubby picked up 2 of these yesterday both with 2 different flavors. Huge shout out to the person who actually split the... flavors side by side!! I very much appreciate this effort! You are the first person to do this? and it makes soooo much sensebecause ya I want to have a little of both at a time. I don?t know who you are, but thank you! Hey BR, find out who this is andgive them a raise! Read more

My wife went in to surprise me with a homemade Banana shake that we have enjoyed from this location in the past many... times. However, this was prior to running into one of the rudest, and unfriendly staff members that you could ever imaginedealing with. When my wife ordered the banana shake- she stated that we don?t have banana shakes. My wife than informed her thatmany times in the past that we have successfully ordered these in the past from this very location with staff members thatsimply made the shakes with vanilla ice cream with chopped up bananas mixed together. She stood by her strong stance that thiscould simply never be accomplished. My wife asked as she pointed to the bananas- so, you can?t mix those with the ice cream, andmake a shake ? She said ? NO? my wife pointed to their menu board that shows Banana Smoothies, and asked her ? how do you makethose? ? The employee simply stared straight ahead emotionless with no response!! My wife then asked for just a strawberry shakeassuming there is no way this can fail. Wrong again - the employee responded with ? we are out of strawberry ice cream? So, thefail safe choice of just a vanilla shake was the last option. Even this transaction was a grossly display of pathetic servicewhen the employee just handed the shake with the lid half off, and ice cream just sloppily caked all over both sides. No thankyou - sorry, or anything else that would be considered an act of appreciation for a paying customer. Just simply that hollowunemotional could not care less stare- that was not necessary at that point because the message was already painfully clear.Message sent/received, and will NOT return, and will do my best to pass this story along to others that happen to frequent thislocation!! Read more

It?s decent. No critical drawback but it?s a bit outdated interior. Quality of Ice cream. No dine-in available. Staffs are nice... and quick to serve. Read more

Updated:June 2019: I would not recommend this Baskin-Robbins location as they had hair in my ice cream cake. This individual... Baskin-Robbins is obviously being run by someone who fails to honor contracts with companies that give out the $2 gift cardssuch as T-Mobile on Tuesday which obviously generates traffic flow for their business. The promotions clearly indicates that onehas (7) days to use the $2 card from the day of issuance on that Tuesday. Previously, I have entered this location with the sametype of $2 off card on the 31st to try and get use of the coupon and the store owner indicated to his employees that he will nottake the $2 legitimate gift card as payment on the 31st of the month for his ice cream. The last time I checked when using anybusiness gift card, the business is supposed to honor their issued gift card on any given day. This business managementsupervision or owner is failing to comply with their legitimately issued gift cards. Dec 2018: This was a three star visituntil found hair in my ice cream. It's always been a good pralines and cream quickie. Stopped by here to get the ice cream cakefor the kids to snack on and a cup of ice cream for me. I had to return the cake because it had hair built into it. No it wasnot mine. They let me exchange it for another one before the party ended, so it worked out in the end as no more hair was found. Read more