Reviews for Starbucks in Folsom, CA
That shift lead Jakob is the best. They need to hire more leads like him.
It's Starbucks. It's great... Would be a 5 star rating simply because it IS a Starbucks. However the general public doesn't seem... to care enough about other visitors, making this parking lot a nightmare. Without fail, there are always people trying to cut inline forcefully in their cars, or honking at others to move or get out of the way, or just blocking the cars of those who decideto skip the drive thru and go inside. We all know how lines work. Or at least should. Now, go here early enough in themorning... And it's wonderful. Super fast, delicious, awakening coffee. Read more
Always short staffed. Drink's are typically wrong, and when you tell them about the incorrect drink. They argue with you.
Poor service. Got my name wrong. Also helped 3x as many people in front of me because of "online "orders. I would've go here... again unless I ordered ahead. Also make sure you align with their politics because they only HIRE and support certain people.Not ALL people. Read more
Got there at 7:15am. I saw one guy standing behind the counter not doing anything. Drive thru blocked saying they?re closed and... front door is not open either. I understand there?s a lack of worker in a lot of places. But at least you can keep the storeopen without drive thru with one worker. Read more
Store closes at 6:30pm today. It?s 4:30 pm and the store is locked. Sign says go to drive thru, and drive thru is closed. No one... answering phones. Countless people have tried to get service (because they should be open) but we are all driving awaydisappointed. I get that things happen, but at least post something explaining why you are not open during normal businesshours. Poor management for sure. Read more
Normally this Starbucks is my go to, never had a problem with my mobile order and everyone is always friendly. Today my latte... was wrong/ poorly made (no extra shot and very little ice) and my pastry wasn?t warmed as requested. I don?t normally order alatte so I forgot to add a customization (vanilla). I had money in hand to pay for it or tip but was given attitude and told tofix it myself. As a former partner, I understand baristas don?t get paid enough to deal with certain things, but as a regularwith a simple order I am pretty disappointed with my experience. In my 3 years at Starbucks I learned never to judge a customerby their cover, they just might be a barista, trying to get through the same day at minimum wage. Read more
The impossible breakfast sandwich is awesome. Of course it goes with hot chocolate ????