Reviews for Pizza Hut in Forney, TX
Ordered delivery at 7:00pm. Estimated time of delivery was 8:15. Got an update that food is out for delivery at 7:40pm. It is... now 8:55 and no food has been delivered. Not even a phone call or text to tell me the order is delayed. Do I really want to eatfood that has sat in a car for over an hour- there was chicken involved?it?s too bad. This location used to be so yummy withsuch good customer service. Guess I will have to mark it off my pizza order list. Read more
Went at 9:00 pm on a Saturday night. Placed my order online, picked it up 15 minutes later through the drive through area.... Everything was ready and well prepared. Solid wings, good pizza, and cheese bread was delicious. Fast and polite customerservice. Read more
Worst customer service. Came to eat buffet with my mother and my server Alexandra never came to my table. Only at the beginning... when I she asked what we needed to drink. I had no water in cup basically the whole time eating. We would see her pass by to allthe other tables and completely skip us. When I would get up to ask for something she would say ?I?ll be over there in a bit?.(Not to mention I we were the only Hispanics she was attending?) they only other time she came to my table was to bring me thebill. HA. never coming back to this location again. Do better please.. Read more
This is the ole bait n switch. They said they are open and then they said they are not. For dine in. They lost my business today... and maybe for months. Update 7-30-22 Ordered on the app. It said to show up in 15 minutes. So I did. They asked me to park atthe stall #1. So I did. I waited another 15 minutes. and then I pulled back up to the window. I asked where my order was. Shesaid let me go check. Then she brings out my order. So why did I have to wait an extra 15 minutes? And then bring home lukewarmpizza? Do I blame the management? Or the culture of the employees on shift? This reflects poorly on the company. My reviewof 1-star stands. This branch of pizza hut is the worst I've ever been to. Needs a new manager NOW. To add insult to injury.They got the order wrong. Lol. This branch is trash. If they are still around next year. I'll give them another chance forredemption. Ugh. Read more
If I could give a 0 I would. I walked in at 915pm coming from Austin because I work in Austin. Family wanted pizza, the Girl at... the front said we?re for carry out and you must go to the drive true to place an order. 1000pm is closing time. In my whole lifeI?ve never experienced an service like this especially as a former Manager myself with Pizza Hut. I will never ever waste mytime to come here again. What has happened to Customer service and caring for our customer especially for the community. Read more
Really Stan ??? Manager tonight tells girl to tell us they are not seating anyone in dining cause there?s not enough staff ,... wasn?t even busy .. inside . I call to verify as I was really looking forward to pizza .. Stan says yes ! Due to our wait staffis at Prom .. it?s not like we were in a hurry and poor girl lost her tips for the night . Geez!! Went to Mod Forney . Stan !!!Put a closed sign in the front door TO GO ONLY!! Wow!! Saturday night cosedora in dining . Bye ! Pizza Hut ???????? we went Modpizza ???? Read more
Went in to order some dine food at a little before 8:30. They informed me that they were closed because they only have one... waitress , well there was only one other table in there eating. I'm like so you're saying you don't want to sell pizza and thewaitress doesn't want to make any more tips either? okay I will go over to one of the other pizza places in Forney thanks fornothing. The franchise owner or the corporate manager might want to know that his store manager is telling people he's not openfor dine in at 8:30 at night. Sadly disappointed I really wanted pizza hut Read more
Clean restaurant, service was great and food was wonderful! Wish there were more sit down / dine in PIZZA HUTS, please put one... in my hometown, that'd be great! Was traveling and saw this one so we stopped in, only because it was dine in Read more