Loading

Reviews for Empire Palace in Fort Collins, CO

Pamela Rutstein 1 year ago
1

I ordered delivery for chicken pho, shrimp spring rolls, and lettuce wraps. The pho broth was not the distinctive flavor of... traditional pho with fish sauce, anise, ginger, etc and just tasted like plain chicken broth. Traditionally there are limeswith a pho soup and what I got were two lemon wedges. What? Ultimately it was very disappointing due to the lack of flavor andlack of traditional preparation I was expecting. The spring rolls were perhaps what tipped the scale to me deciding I wouldnever eat food from this restaurant again. They were huge, poorly put together and were filled only with shredded lettuce, somesmall shredded cucumbers and maybe 2 shrimp per roll. I didn't eat them as they looked inedible. The rice paper wrapping wasgooey and wasn't completely wrapped around the mess of lettuce so it would have been impossible to pick up. The lettuce didn'treally look fresh. There was also no peanut sauce. It wasn't recognizable of a spring roll in any way, shape, or form. When Icalled to ask why these were made like this the woman said they were out of the noodles for the spring rolls so they usedshredded lettuce instead. Unacceptable. A phone call to the customer to ask if I wanted anything else or to be refunded dueto these issues would have been acceptable. The lettuce wraps.......just looked gross is all I can say. I tasted some of itwith a fork first and it had none of the traditional flavors I would have expected. The mess of vegetables were large carrotpieces, squash pieces, a few other things I wasn't sure about. The iceberg lettuce pieces they sent were more like 1/4 or 1/8pieces that weren't capable of even holding the filling. About half of this lettuce was brown and inedible. I didn't end upeating this either. Oh, and, the chicken in the pho and lettuce wraps looked like something out of a bag. This was the worstmeal I have ever had in Fort Collins and I've tried a lot of places over the years. It truly was just Read more

Kenny Clark 1 year ago
1

I have decided to try empire palace nearly half a dozen times always getting something different with my wife and every dish... I've had comes out bland and completely unfulfilling. Delivery and Togo orders are missing items every time. Try Lulu's or evenPanda at this point for better quality. Read more

Heather Keevican 1 year ago
1

Spring rolls were iceberg lettuce and unseasoned tofu. That's literally it. The chow mein had zero flavor and was cold. The... broccoli was cold and soggy. Don't eat here. Read more

Danielle Young 1 year ago
1

It’s really unfortunate that doordash rates this restaurant as a 4.8. Food went straight in the trash. Called the restaurant... asking regarding the questionable entree and explained was they were out of the ingredients to make what was ordered. Also,since when is Vietnamese egg rolls deep fried with rice noodles inside? Read more

Glenda Laveck 1 year ago
1

Had to throw most away. I ordered Vietnamese Egg Rolls and chicken bowl. The rolls were so over fried, you couldn't, nor did I... want to risk dental work! So these were a waste. Chicken was undercooked in the bowl. Very small portions as well for the price.Anyone recommend a good restaurant to get vietnamese cuisine? Read more

Amor Williams 1 year ago
1

THE lowest quality takeout I've ever had. Bland, small portions, even smaller protein portions for the increased fee, no... vegetable or slightest bit of browning on fried items. Would not recommend. Read more

Ryli Fields 1 year ago
1

DISGUSTING - terrible customer service the lady up front was soo disrespectful and just rude bordering in mean. Dirty store... with half eaten food lying around all over the front of the shopping area. Nothing is priced so they could literally just saywhatever they want. The food was awful the pho broth tasted like and looked like dish water and I'm not sure how you can mess uptofu bit I think it just might have been a cut up shoe. Literally go ANYWHERE else Read more

Anastasia Beaverhausen 1 year ago
1

Pho Duy was not accepting orders on Uber Eats and I had never noticed this place on their platform and they had an... appealing-looking food item pictured, so I decided to try it. While I was waiting for my delivery I decided to read thesereviews. You folks do not lie. The pho meat was more like the beef you would use on a Chinese stir fry dish: thick hunks ofmeat. The basil was completely wilted and this broth isn’t even the right color. ??????????? Horrible. Read more